How often should I lubricate the document shredder?

To prolong the service life of the paper shredder, please use the professional paper shredder lubricating sheet or oil to lubricate the machine once or twice a month.

Why doesn't the shredder work after plugging in?

Please check if the machine is installed corectly. The side with LOGO of the shredder head should be aligned to the side with transparent window of the bin.

My crosscut shredder is jammed. What should I do?

Please slide the switch to REV mode and pull the paper up. Then slide the switch to FWD mode for a few seconds and then to REV mode for a few seconds. Repeat this step for several times and the cutter will be cleaned.

Why is the number of sheets that can be shredded lower than the maximum number of sheets described?

Please check if the paper is damp, contains plastic or too thick. If so, please dry the paper before shredding, remove the plastic part, or reduce shredding sheets per pass. Maximum 8 sheets per pass for better performance of the paper shredder.

Why are there paper scraps in the bin or in the cutter when I receive the new paper shredder? Is it a used machine?

Please be assured that all paper shredders directly purchased from us are brand new. To ensure the quality and function, we 100% test every machine in production, and some units might not be cleaned completely. We'll try our best to improve it.