Autel Home Level 2 EV Charger up to 50Amp, 240V, Indoor/Outdoor Car Charging Station, Flexible 25-Foot Cable,Hardwired, Silver

We purchased our first electric vehicle and received a rebate to install a Level 2 charger at our home. As an auto tech, I've used Autel's diagnostic scan tools and equipment extensively at my job and always thought they made a good product at an excellent price. So naturally, I went with them for our first EV charger as well.I installed the unit myself on the outside of our garage, then called my electrician to run the wiring. I'm a qualified auto tech, but I'm no residential electrician, and with up to 50A flowing at 240V from this thing, I didn't want to risk making a simple mistake that could turn deadly.Installing the unit itself was a snap. It comes with a robust bracket that screws straight into a stud from the interior or exterior wall. It then simply slides into the bracket and is locked in place with a security Torx bolt at the bottom. Took me longer to pull out the drill and get the correct bit then it took to bolt the charger to my garage. Very simple.My electrician wired it in, and unfortunately, no dice. Upon connecting the charger to phone app, I received an alert message stating "MAINS UNDERVOLTAGE ERROR". My electrician (of course) insisted the unit must be faulty and refused to do any further checks until I called Autel Customer Support.I called Autel and spoke with the customer support rep for over an hour. He was very helpful, checking the unit remotely via the web app and assisting me in diagnosing the unit. At the end of the call, after confirming that the correct wire size was used (it was) and the correct breaker was installed (it was) it was determined that the unit must indeed be faulty. They immediately escalated my case and prepared to ship me a new unit completely free of charge.Being an auto tech, however, I couldn't shake the "MAINS UNDERVOLTAGE" error it was displaying. It just seemed to be more likely that something had gone wrong with the wiring install. I powered off the breaker, removed the charger's front cover, then powered the breaker back on and measured the voltage at the charger: only 120V. What the heck.I moved over to the breaker panel and removed the cover (after shutting off the main) and immediately discovered that my electrician had not, in fact, wired the breaker correctly as he so adamantly stated. Moving one of the wires from the neutral to the secondary hot provided the correct 240V and the unit immediately began working normally.After this debacle, I set the charger to charge our 2025 Hyundai Ioniq 6 77kWh at the cheapest rate (between midnight and 4AM for our area) and sure enough, it charged our car up at the set time overnight in a little over 2 hours with no issues whatsoever.Will absolutely be using Autel again, as I always have. Won't be using that electrician again, though.

This charger is an excellent deal for the money and looks amazing. The instructions were straightforward, and the waterproof box is a great feature. Installation was a breeze, and I'm glad I chose the 50 Amp option. I almost went with the 80 Amp, but I didn't want to overload my already-taxed breaker box. Cord length is great & it can reach either car in my driveway. Charger works well. I especially love the Scheduling feature in the iPhone App so that I can charge when the cost of electricity is at the lowest price of the day. I also participate in a Flex EV Program for my local Energy Service Provider. I was able to get a $50 voucher for charging between midnight & 6AM.Pros:Easy Installation: The setup was incredibly simple.Waterproof Box: Provides added protection and peace of mind.Efficient Charging: My 212 kWh battery charges 30% in just 5.5 hours!Scheduling: Allows me to save money!Only 2 Cons:Charging Handle Clip: The plastic clip at the top of the charging handle broke after 4 months. The charger still worked, but I had to be careful when connecting it to my car. However, customer support was outstanding! I contacted them via the chat feature on my iPhone app, and they sent a replacement part within 2 days.Electrical Code Compatibility: This product is made in Canada, and the electrical codes differ from those in the US. To ensure safety and compliance with local codes, I upgraded my breaker to 70 Amp and used 4/3 gauge wire to prevent overheating. Although the connectors inside the charger unit were too small for a 4/3 hard-wiring install my electrician was able to get the wires connected after some time, it was worth the effort for safety and future upgrade potential.Overall, this level 2 charger works excellent, and it's impressive to see it deliver such a high amount of energy from a home setup!