I haven't received order despite tracking indocatres it was handed to me?

So sorry to read about this, the same thing happened to me, but it was delivered to my neighbor 2 doors down, who was about at the time of delivery. It will be worth asking around your neighbors.

Is it really double walled? Does it have pressure release hole at the bottom?

I can’t recall if it was advertised as double walled when I purchased which was some time ago. However, looking at it it’s not obvious if it is. It feels like solid ceramic (like a jug or regular mug). There is a rubber bung on the base but I had assumed this was to provide non slip

Does it have a rubber grip to prevent your hands from burning?

No. It came as the picture shows. No rubber grip

Does it have a rubber stopper on the hole at the bottom of the cup?

There is a rubber stopper but the hole doesn't go right through the mug anyway. Presumably it's there because of the double wall construction, but the rubber bung fits really tightly and the hole has no impact on usage.

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🦋 Elevate your coffee game with vintage charm and modern function!

SIP IN STYLE - Vintage butterfly design in trendy Duck Egg Blue adds a chic, timeless vibe to your daily routine
PERFECT CAPACITY - Generous 400ml size balances portability with enough volume to fuel your productivity
TEMPERATURE LOCK - Double-walled ceramic construction ensures your coffee stays hot and your iced tea refreshingly cold for hours
ON THE GO CONVENIENCE - Silicone lid with drinking hole prevents spills and fits perfectly for your busy lifestyle
MICROWAVE DISHWASHER SAFE - Reheat your drink and clean up with zero hassle—perfect for the modern professional

This 400ml insulated double-walled ceramic travel mug features a stylish vintage butterfly design in Duck Egg Blue. It includes a silicone spill-resistant lid, is microwave and dishwasher safe, and weighs just 0.44 kg—perfect for professionals seeking a blend of elegance and practicality on the go.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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