It says there’s a neoprene cover but there was nothing in box just the gel pack and a strap

Hello from Comfytemp. The package of this product contains the large gel pack and an adjustable strap. If there is any other questions, or you encounter any problems with our products, please do not hesitate to contact us. Here are the ways to contact us: 1. Send us a message via Amazon: https://amazon.co.uk/gp/help/contact-seller/contact-seller.html?marketplaceID=A1F83G8C2ARO7P&sellerID=A2WCO5YSQX8GSL&ref_=v_sp_contact_seller 2. Contact us via email: help@comfytemp.com

Can you heat this pack using boiling water?

Hello from Comfytemp. Yes, you can heat it by using boiling water. If there is any other question or problem with our product, please do not hesitate to contact us. Here are the ways to contact us: 1. Send us a message via Amazon: https://amazon.co.uk/gp/help/contact-seller/contact-seller.html?marketplaceID=A1F83G8C2ARO7P&sellerID=A2WCO5YSQX8GSL&ref_=v_sp_contact_seller 2. Contact us via email: help@comfytemp.com

Please could one of you lovely peeps tell me, is the strap stiched/attached to the gel pack or is it a seperate item?

Hi, Thank you for choosing Comfytemp. The strap is separate from the gel pack.

Can this product be placed straight onto skin and does it have to go in freezer or in fridge thanks

It advises you use a covering you don’t want freezer burn. I put it into a pillowcase and keep it permanently in the freezer. I use it most days also have one for my hand and that comes with a sleeve which wrays round the hand. Use almost daily

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Description

❄️🔥 Stay cool or warm, stay unstoppable!

DUAL TEMP RELIEF - Microwave 40s for heat or freeze 1h for cold therapy—target pain your way.
CUSTOM FIT COMFORT - Flexible gel with adjustable strap hugs knees, shoulders, hips, and more seamlessly.
SKIN SAFE DURABLE - Premium nylon & vinyl with double-sealed seams prevent leaks and irritation.
WORRY FREE WARRANTY - 5 years coverage plus 365-day replacement and 24/7 support keeps you covered.
EVEN GEL DISTRIBUTION - Two dividing lines ensure consistent cooling or heating without soggy spots.

The Comfytemp Large Gel Ice Pack (27x37cm) offers versatile hot and cold compression therapy with a flexible, gel-filled design and adjustable strap for targeted pain relief on shoulders, knees, hips, and more. Crafted with leak-proof, skin-safe materials and backed by a 5-year warranty, it’s your go-to reusable solution for sprains, swelling, and bruises.

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