Can I trim the insoles to make them fit into my shoes? How do I do it accurately?

Trim the toe area of our insoles to fit your shoes by using your original insole as a template. Align the heels and trim accordingly.

How long do the cleaning products last?

We always recommend using our shoe care products within 1 year of the first time of use. After that year, products may lose their effectiveness.

I just purchased a very expensive pair of shoes, is it safe to use your cleaning products on them?

Refer to product listings for material restrictions. Contact the shoe manufacturer for advice if uncertain. Test in a small hidden area and allow it to dry before full application to ensure no color change or adverse reactions.

How do I choose the right FIT insole for my Arch height?

For flat feet, choose FIT Low Arch; for medium arches, opt for FIT Neutral Arch; and for high arches, go with FIT High Arch. Find your specific arch height in millimeters on the product page for accurate selection.

Do you make insoles for wide feet?

We do not make extra wide insoles. If you have an exceptionally wide shoe, we usually recommend ordering the next size up. The arch placement would not shift drastically but the width would increase.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.