Is this item subject to Free Return to Amazon if it doesn't work?

NO! Do not order. I sent my product back for a refund, spoke to company and they promised a refund if I leave a good review. Sent item back, no refund, didn't return it to me. Out the whole cost. Amazon could not help.

Can I wear this when playing sports?

We do not recommend playing sports with this brace. A neoprene one like this, https://www.amazon.com/Brace-Align-Hinged-Knee-Regular/dp/B07T75J6K5/ref=sr_1_2?dchild=1&keywords=ROM%2BAlign%2Bbrace&qid=1623170292&sr=8-2&th=1, is recommended.

Does it help with hyperextension?

Yes it does! you can add different pie shape wedges to set your limits of movement of your knee in two different directions.

received this brace yesterday. One of the pads did not have velcro and no instructions. what are metal pieces for?

Contact supplier regarding pads. The metal inserts are for restricting the amount of forward and backward hinge movement (restrict how much the hinge bends forward and back). The instructions describe this. I believe there are videos available.

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Description

🦵 Step into pain-free power with precision-engineered knee support!

TARGETED OFFLOADING TECHNOLOGY - Relieves pressure on affected knee compartments to combat arthritis and cartilage loss, so you stay active and pain-free.
PRECISION FIT FOR ULTIMATE COMFORT - Customizable sizing ensures a perfect fit for thigh and calf, maximizing support without sacrificing mobility.
CERTIFIED MEDICAL GRADE RELIABILITY - PDAC approved under L1843 and L1851 codes, trusted by healthcare professionals for serious joint care and post-op recovery.
PERSONALIZED VIRTUAL FITTING EXPERIENCE - Enjoy a free video fitting session with experts from an American-owned company, ensuring your brace fits perfectly and performs optimally.
DUAL SIDE STABILIZERS FOR ENHANCED STABILITY - Engineered to provide balanced medial and lateral support, reducing joint strain and improving confidence in every step.

The OA ROM Unloader Knee Brace offers medically certified, dual stabilizer support designed to offload pressure from arthritic or damaged knee compartments. Sized for left knees with thigh circumferences from 17 to 30 inches, it combines targeted pain relief with a personalized fitting experience, making it a trusted choice for managing osteoarthritis, cartilage loss, and joint pain.