Avalon Self Cleaning Bottleless Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Cabinet, NSF Certified Filter- UL Listed

I was a little worried about buying one of these but when we bought our shop it had one in it so the little water line was already ran, but I do believe it came with some stuff incase you didn’t already have that set up. I’m so glad I purchased this one, it was totally worth the money! You have the option of hot, warm, or cold water, which is great because the older I have gotten the more and more I dislike cold water, weird huh? But great product, easy to instal, filter replacement will be easy.

Got the unit replacing monthly water bottles, was easy to install and worked great for few weeks when I noticed Flow issues, the hot and cold intermittent, after a cup of hot water, the second one starts slow flow, then cold water stoped coming without any usage , it has come in room temperature. Called Avalon, they were helpful and instructed me to do some work on the unit, and sent me brand new filters. A week later with new filters, same issuem, called Avalon and here where i started to get the runaround, your water is dirty, the flow is how it supposed to be, the supervisor will call you, two weeks later, no one calleds, i have approximately 10 emails to them with photos, noting was solved till i called Amazon customer service, they called them, we both hung up on, put on hold for total almost 4 hours, Avalon claiming phone issues. The unit is great when it works but honestly not wroth the hassle with awful customer service by one person only Rachel. Buyer be aware if you have issues no one will take care of you in Avalon. Amazon was great, they follow my issue and took care of me.

Update (1 year after purchase): Just under a year, the water started dispensing slower and slower until it just wouldn't dispense. When I checked my warranty, it was just past the 1 year so I took my precious time in contacting Avalon and decided to fix or see what was wrong. After watching a few videos on their website and some others on YouTube, I opened the top, I saw that the water was frozen, so I thawed it and it started to work for 1-2 days and it froze again. I finally contacted Avalon to ask for assistance and hoped they knew what was wrong. Tyler H was such a huge help! He gave me instructions to do what I had already done so there wasn't anything else I could do. Tyler says that the water shouldn't freeze again and I explained that it did. I wasn't expecting a replacement since it's past the 1 year warranty. They sent me a box to return mine and shipped me a new one! I can't express my gratitude enough! We drink so much water (and it's so important), that when it wasn’t readily available, I had to use a small water filter which wasn't fun for 7 people in a home. I'm so glad I contacted Avalon because their customer service is superb! Tyler was great to work with and very responsive! We are once again a happy hydrated family! lolUpdate (6 months): now that we have to replace our filters, it hurts that it’s $100!Update: it’s been a couple of months and we still love it. One of the complaints we have is that the tray below is small. The cups/mugs sit on it fine but just having it slightly larger would have been nice. I feel like my kids drink more water now that we have this and it’s easily accessible for them. My husband complains it’s sorta loud but I didn’t think so. It has a cooler so it sounds like a fridge kinda. Doesn’t bother me.Original: My husband and I put this together so imagine me reading the instructions and him trying to “wing it” as usual ha-ha. Aside from that, it wasn’t too bad to install. We did have to drill a hole in our cabinets to run the (small) hose through to the sink. The manual was sort of helpful but the photos were not great and hard to see and it could have explained things better but we figured it out. The cold water is cold, room temperature is cooler and the hot water is pretty hot and will great for tea, instant oatmeal and Cup-O-Noodles! As far as value, it’s not like I buy these things often (first one) so I don’t know but it seemed reasonably priced.

I use this as an add-on for a refrigerator without an external filtered water dispenser. It is very convenient to have hot (near-boiling), refrigerated and room-temperature water available. It is extremely quiet and the dispensers have room for filing our tall water bottles. I appreciate that the water heating and cooling facilities are independently switchable in case you don't want to use one or the other. The light on the dispenser is not very useful, as it is blue in color and positioned where it gets covered when dispensing to a tall container.My installation did not fit either of the two situations provided for by the parts supplied with the dispenser. To connect the device to a 1/4" threaded refrigerator water supply line, I got a brass Tee to fit the plastic water line supplied. I was unable to fit the (hard plastic) water line to the brass Tee using the hardware supplied with the Tee. I got a softer plastic tubing that I was able to use with the brass Tee, and found that the soft plastic tubing would leak slightly when joined with the "shark-bite" connector on the rear of the water dispenser.I explained my problem in a support email to Avalon, and my customer support representative Angel G. mailed me an elbow with "shark-bite" connectors and a replacement for the rear connector on the unit itself in case that was the problem. I received the parts (no charge!) a few days later, and with the use of the elbow connector was able to get a leak-free connection to the water line. A very positive support experience.