Pure Enrichment PureRelief XL Heating Pad - 12" x 24" Electric Heating Pad for Back Pain & Cramps, 6 Heat Settings, FSA/HSA Eligible, Soft Machine Wash Fabric, Auto-Off & Moist Heat (Charcoal Gray)

This is an amazing heating pad, I definitely recommend it, it's a great size and the controls are super easy to use, very nice design, my man uses this ALL the time since he has back issues and he will just sit on it for hours, so it's very comfortable, it works great, very durable, even though he has been using it non stop since we got it, no smell and i think its a great value for the money, i like the blue/gray color and you can use this on your back, neck, its a bit tough to wrap around body parts like ankles/arms but can work around that.

This heating pad is large enough to heat up my spine. The controls are made to have an auto shut off after 15 minutes or continue. This really helps the process of treatment. Great price. The cover is washable and very soft. Love this item!!

This heating pad is great! Timer is helpful at turning pad off after 2 hours. Only annoying thing is, a red light flashes after it auto turns off, I suppose as a signal to let the user know it auto shut off. But it works great, it is soft, color is fine, packaged well, easy to use. Bought one for my daughter a few years ago, that one is still going strong (durable), so we got another one for me! Good value for the money.

2nd purchase of this item - don't remember how long ago I purchased my first - been too long ago. Always performed beautifully. I sleep with it on my bad knees nightly. Appreciate all the heat setting and timer options. Great value, my "original" one held up very well, soft and comfortable.

Update: company reached out to correct the problem! Excellent customer service.Cons: buttons are really loud which is annoying when I turn it on at night and it wakes up the baby. It heats up really hot really fast, but within minutes delivers mediocre warmth which is incredibly annoying when I want and need that intense heat to soothe aching and sore muscles.Pro: cord is long, automatic shutoff is good feature.I wouldn’t purchase this again, the heat just isn’t at the temperature I want for the length of time I need, even at the highest temperature setting.

I really like the stay-on feature on this heating pad. It is good quality and coverage enough for any area that needs the heat. I have owned a few of these. They do last a good while and stand up well being used daily. Where we were living used to have a lot of power outages so that would sometimes cause the heating pad control to lapse into a coma that it never came out of. But this pad is a good value so I replace when needed. It has lots of settings for level of heat. I have noticed that they tend to be thicker than the cheaper heating pads. I have one I got at walmart that was cheap and I can feel all the wires when using it.

I bought this after reading the Wirecutter review, which mentioned that some testers found that the pad would cool down after about 30 minutes rather than the advertised 2 hours, requiring the user to turn it off and on again to reheat. Mine had that issue after just 10-15 minutes on. I contacted Pure Enrichment customer service who sent me a free replacement unit, but right out the box this new one has the exact same problem. It doesn’t fully turn off, just dips down to about the 1 heat setting (which if you have it at 4-6 is a pretty drastic change).When sending the replacement the customer service rep noted that “we are shipping your replacement product as a one-time courtesy, as this issue does not qualify for a replacement under the warranty,” so it doesn’t really seem worth it to reach out again. It’s pretty annoying but far from a huge issue, I mostly just wish it could stay warm without needing to be reset for longer stretches of time. Especially since clearly this is a problem they are aware of.Otherwise when it’s actually at temperature it’s very comfortable and the heat levels are great.

Great size and works well - well worth the money. Easy to use. Control settings easy to see. Love the color and shape of this heating pad.