How does Hoover honor their 5 year warranty if this carpet cleaner breaks?

Your SmartWash warranty gives you protection should your carpet cleaner ever stop working or break due to a defect in material or workmanship. You can find a copy of the warranty in the product manual for reference.

Do I have to use shampoo or can you just use hot water?

All of the reviewers that say use shampoo do not tell you that residue left in your carpet will attract more dirt, it will stick to the shampoo left in your carpet. I've only used hot water to "steam" clean my carpets and they stay cleaner longer because their is nothing in the carpet to hold the dirt in it. Also, if you have pets, you don't want them licking the carpet that has chemicals on it. You can use shampoo but I would go back over the carpet with water only to get all the shampoo out of the carpet.

I fill the solution tank about 1/2 way and as im cleaning its now completley full? Its as if my water tank is draining into the solution tank...is th

I've never had this happen. Sounds like the check valve to the solution tank is haywire. I'd call Hoover customer service if it's still under warranty or if you've had it less than 30 days, return it to Amazon.

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✨ Transform your cleaning game with HooverSmartWash+! ✨

DEEP DIRT REMOVAL - FlexForce PowerBrushes tackle even the toughest messes.
RAPID DRYING POWER - Enjoy your clean carpets faster with HeatForce extraction.
EFFORTLESS CLEANING - Experience the future of carpet care with automatic motion sensing.
COMPLETE CLEANING KIT - Includes everything you need for a spotless home.
OPTIMAL SOLUTION MIXING - Say goodbye to guesswork with precise auto-mixing technology.

The HooverSmartWash+ Automatic Carpet Cleaner Machine is designed for effortless carpet and upholstery cleaning. Featuring advanced automatic cleaning technology, it simplifies the cleaning process with motion sensing, optimal solution mixing, and rapid drying capabilities. The package includes a 64 oz bottle of Renewal carpet cleaning solution and essential accessories, making it a comprehensive solution for maintaining a pristine home.