Hamilton Beach Electric Stand Mixer, 4 Quarts, Dough Hook, Flat Beater Attachments, Splash Guard 7 Speeds with Whisk, White

Q: Re: hamilton stand mixer 63390 - do the mixers touch the bottom of the bowl? or are they 3 inches from reaching the bottom, like the reviewer stated?

I came here to look at reviews. After ordering as a birthday gift for my daughter back in January; legitimately NOTHING that we have mixed with this has come out right. And I believe it’s because that mixer tools don’t touch the bowl. It was thought, and read to occasionally scrape ingredients with a spatula from sides which is understandable. She thinks it’s our baking soda and/or powder which is off brand, but I have a feeling it’s the mixer.