SUBURBAN MFG Co 5286A Iw60 W/H On Demand 60K Btu

Product has been working great. Haven’t had any issues. I just wired it up to where the old one was and haven’t had an issue since. It’s been 4 months and used everyday since installed.

The tankless water heater in our 2020 Alpine 5th wheel quit working and needed to be replaced. Because of the freeze here in Texas, there were many of them that were damaged or broken and became very hard to find. This all happened while we were camping. We decided to get one of a different brand so we ordered this one. It was easy for my husband to install and it works great. Now we can take hot showers in our RV and no need to boil water to wash dishes. Life is good!

The unit has undergone daily use for 3 years or so now and its been a great unit. just make sure you keep debris out of the exhaust port and you will enjoy for many years to come.

Very pleased with how it works. I have time to enjoy a shower now, instead of 8 minutes and out of hot water. Installed it myself, it was more difficult removing old one than installing the Suburban IW60. Highly recommend!!!

I purchased an IW60, tankless water heater in June 2021 from Amazon. I had it installed at the end of July 2021. It stopped working this Monday. I suspect it has something to do with the ‘ECO switch reset’. Every service center in and around My area as well as every mobile service is booked out for weeks. So I am unable to get the issue diagnosed for several weeks let alone get the issue resolved for several more.I am unable to shower. I have called Airxcel’s customer service and they are unable to trouble shoot over the phone.I am a woman of childbearing years which means I bleed for seven days. Because of this terribly shoddy product, abysmal customer service, inept craftsmanship and general inhumanity I am sitting in my own blood and filth for days (and weeks to come per their design).It is not unreasonable for Suburan/Airxcel to provide troubleshooting over the phone. But it is obvious that they are not invested in their product or their customer.Unfortunately the vast majority of RV’s and RV parts are poorly made and lack any quality assurance. More unfortunate is the lack of recourse. Yes, my RV is brand new (received in May 2021).