does it really have ion exchange resin to soften the water? or is it just charcoal?

It has a ultra violet light and charcoal filter.

what is the purpose of the sponge?

There are two filters one goes around the motor and one the white one is where the water goes back down into the bowl after the pup or kitty has been drinking and catches the dirt from the top of the bowl or anything else that lands in the water from the air around it.. I rinse it off regularly so I don’t have to change it as often it can get slimy I also use spring water because my tap water isn’t the best and can cause stones in my dog he’s fighting them now in his bladder and kidneys the crystals aren’t flushing through and he’s loaded again which is the reason for the water bowl it actually has him drinking more water

Are the pads made from polyester like some of the other brands?

Yes, they are charcoal filled polyester pods.

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💦 Hydration Revolution: Because your pet deserves the best!

VALUE PACK - Includes 8 filters and 8 sponges for long-lasting freshness and convenience.
EASY MAINTENANCE - Simply rinse and replace every 2-4 weeks for optimal performance.
FRESH CLEAN WATER - Keep your pet hydrated with a 3-layer filtration system that removes impurities.
HEALTH CONSCIOUS DESIGN - Crafted from BPA-free materials, ensuring your pet's safety with every sip.
CUSTOMER CENTRIC SUPPORT - Our dedicated team is here to ensure your satisfaction with every purchase.

This product includes 8 replacement filters and 8 sponge filters designed for cat water fountains, featuring a 3-layer filtration system that effectively removes impurities while being made from BPA-free materials for your pet's safety. Regular replacement every 2-4 weeks ensures fresh and hygienic drinking water.