Do any of these come in wide width?

They don’t, but I have VERY wide feet and these are so comfortable. I’ve had two pairs that I wear 3x a week for 2 years, and I just ordered 3 more today. Highly recommend.

Will a size 10 be a true fit?

I feel the fit is pretty true. I wear 7.5 and that’s what I ordered. Yesterday was the first time I actually wore them most all day and (like all new shoes) they are “snug” for the first few wears. For me, I know they will break in eventually so I would rather go thru that than have shoes that will ultimately be too big. If you are concerned about the snug fit with a new shoe, you might prefer going up a half size. I really like the shoe and will definitely buy again.

Is this soft in the instep

I would say so. I have a pretty good arch, but the shoe supports my feet well. I have to say this pair of shoes fits like a glove and has since the first time I wore them. Love them!

Canceled orders and didnt get my gift cards back?

I don't know why because you canceled your order maybe that is why they did give your gift cards back.

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