WaterGuru Sense Smart Pool Monitoring System | Chlorine & pH Pool Water Testing Smart Device

Update based on new information:Previously I had thought my unit was inaccurate by comparing to my reagent tester. It turns out my "Poolstyle Deluxe" reagent tet kit is poor quality and the colored plastic windows for comparing pH color are waaay off from the colors they should be. I recently bought a Taylor kit to check and that's how I figured it out. Knowing this, I can see my Water Guru is accurate and has been working reliably for 10 months.Below is my original review:I've been using this in my new pool for a couple of months. Most of the time it reports the measurements automatically at the time I set, though occasionally it seems to not measure and I have to manually trigger to get the data. Initially when I installed this I checked chlorine and pH using my test kit and compared with the numbers measured by Water Guru at the same time, they looked the same or very close. Now just under 2 months later I took a water sample to my local pool supply for testing and they showed my pH was quite high compared to what Water Guru was showing that day. I went home and checked with my test kit and it also showed the Water Guru was way off.Test kit pH measurement: 8.2Water Guru pH measurement: 7.5Now I'll need to keep checking with the test kit to see if I can trust the Water Guru again. I don't know if the cartridge in the Water Guru is close to done and that is a factor, but the app shows I have 24 days left.Be sure to periodically compare your Water Guru results with a trusted measurement to see if it's accurate.

This is the first negative review I have written regarding any product. Unfortunately I had to rate it one star when it truly does not deserve a star at all. I have had this product for a couple of seasons and it has been nothing but an issue after issue. Beginning with batteries lasting maybe a week or two and the system only working for a few weeks than stops, either losing connection, stating new batteries are needed, or change the cassette, each area already addressed, but continue to receive the messages. When the Unit is working, it works great, but that is only one -two weeks out of maybe 4-5 weeks of attempted use. Also, in many cases when the product is up and working, it continues to cycle which burns through the cassettes sooner than necessary. Customer service also is lacking, where limited to no assistance is provided. Very disappointed in this product and I probably should have attempted to return it early on, but I chose to stick it out with hopes the issues were temporary. Def. do not recommend this product.

We have been using this product for more than a year. We use the feature that sends us a daily result of our water status for chlorine and PH. It has eliminated many of our trips to the area pool store for water testing and fewer water strip testing. We are able to monitor our water status while away from home. It works great. The cartridge replacement is easy to do and can also be monitored through the app. Customer support is responsive and helpful. We plan on continued use of this product and would definitely recommend it.

Have been trying to get this WaterGuru SENSE monitor to connect to my WiFi network for many weeks now since purchasing. Have been going back and forth with their support group trying to get the issue fixed. So far, nothing has worked.Our details:1. Our pool skimmer is approximately 18 feet away from our WiFi router.2. Router is a TP-Link Deco X60. Signal strength near skimmer is either full bars or 1 bar less (it fluctuates). Our network name is broadcast (secured), so I can see it in the list of available networks. I’m able to drop my Wi-Fi, and my phone is easily able to find and reconnect to the network again.3. The router has been in place and functioning as expected since Sept of 2020. There have been no changes to our router and we have 33 different clients connected w/o issue.4. Bluetooth is on and functions as expected.5. My smart phone is a Samsung Galaxy S21 5G, model SM-G991U.6. The WaterGuru app I’m using is version 4.0.2(337)p.I can get the app to use bluetooth to locate the SENSE monitor that is in our skimmer basket as instructed, but after that point, I only get a "Scanning for Wi-Fi networks" message and the WaterGuru app is never able to get past that message or find my network.Very frustrated.[UPDATE - 09.06.2022]Finally got the SENSE monitor set up for the 1st time. Had to use an Apply iPhone 8+ in order to do it.This was after rebooting the Samsung Galaxy numerous times, uninstalling and reinstalling the WaterGuru app (on the Galaxy) several times, all to no avail. As mentioned before, we have numerous clients on our WiFi network, including many different 2.4 GHz clients (from Playstation, to Ring devices, to Leviton smart outlets, Rachio irrigation timer, etc). So the issue wasn't that our network wouldn't connect any 2.4 GHz devices (via their respective apps), it had something to do with the S21 Galaxy + WaterGuru android app combination. Seems like a bug in their Playstore android version of their app.Would be a 5 start product if (1) the cartridges were less expensive...or lasted longer and (2) the testing that the cartridges covered was more than just pH and Free Chlorine.

Great product but don’t understand why they don’t sell to Australia.

App isn't available in Australia, cannot buy the adaptor ring nor get it shipped to Australia! No point.