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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
5 Types of People Who Can Ruin Your Life: Identifying and Dealing with Narcissists, Sociopaths, and Other High-Conflict Personalities
Unhooked Books Biff: quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns
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