Question 1

Difference between slimline and deluxe ALR models, and what is the return policy?

Accepted Answer

The difference between Slimline and Deluxe Tension Screen is actually that the material of the housing is different. Slimline(and Mortar Mount) is an aluminum housing, but Deluxe is an iron housing. 
Therefore, Slimline is of better quality，better looking, and it is very easy to install. Slimline (or Mortar Mount), S housing has a sliding slot. When installing, simply install the hanger, then hang this screen on the bracket and slide to change the screen to the appropriate position. However, Deluxe does not have this feature. 
About the return poliey:(If you have any questions, please contact our customer service or email us (vividstormscreen@gmail.com). We will do our best to help you solve the problem.) 
Manufacturer's warranty 
1. The company provides two-year free warranty service for the products sold. That is, within two years, due to the product itself material defects or design defects caused by the damage, can be replaced for free (within one year, but must ensure that the product appearance is not damaged). After one year, the replacement will be at a cost. 
2. Within one week after sales, if the product is seriously affected by quality problems, the product may be returned or replaced, provided that the product appearance is free from any damage and the package is complete; We promise to complete the return and replacement procedures within two working days after receiving the returned products. 
3. Provide corresponding technical support and technical cooperation for the products sold, and guarantee to respond within 24 hours (except holidays). 
4. The product damage or other reasons not caused by our company are not included in our free replacement: 
(1)Improper installation, resulting in product damage. 
(2) Voltage mismatch 
(3) Not in accordance with the operation manual caused by improper use 
(4) Maintenance or alteration not authorized by the company 
(5)Fail to provide proper working environment 
(6) Due to user secondary transport caused by the product damage 
(7)Damage in the event of natural disasters and accidents, such as: floods, fires, humans, etc. 
The above guarantee shall have the same legal effect on each user. Other rights may only apply to specific customers due to changes in the country or region.

Question 2

I am interested in this screen but would like a manual version. Can I order a manual pull-down screen with soft close?

Accepted Answer

Sorry, we do not support manual drop down screen currently. Thank you

Question 3

Does this screen have a minimum throw ratio?

Accepted Answer

Hi there,
The throw Ratio depends on the projector. Throw Ratio is the ratio of the distance from the projector to the screen relative to the width of the projected image on the screen. Important value for calculating projection distance and screen size. Through this throw ratio, the size of the screen to be projected and the required projection distance can be calculated. Or use the known projection distance to calculate the projected screen size.
Thank you!

Question 4

Does the screen have a blacked out back material to prevent the light coming from behind the screen from bleeding in to the front of the screen?

Accepted Answer

Dear customer,You can view the details of the screen material on the picture. There is no black layer on the back of this Obsidian long focus ALR screen material, but this screen material can prevent the light coming from behind the screen from bleeding in to the front of the screen, so please don't worry. if you need to know more about this kind of screen material,please contact us again by email (vivistormscreen@gmail.com), we can provide more details of the screen material for you.We are so glad to help you.Thank you,have a great time.

VIVIDSTORM-Ceiling Mount Screen,White Housing Obsidian Long Focus ALR PRO Deluxe Motorized Drop Down Screen,Compatible with Lumen up to 2500ANSI Standard Throw Projector,V6JLALR100H

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