what if the struts not working?

When one or both struts are not working, you would know right away as the hood would not hold in place when lift up. You would need a stick or your hand to hold it up. These struts are very easy to change, remote and install new struts only take a couple of minutes. The dealer would charge you $260-$300 to replace (both part and labor).

I am wondering whether the seller can do a resending if the struts not working after one year?

Hello, if your struts cannot be used within one year due to quality problems, you can note the reason, and we will return and exchange the goods for you, but if it is due to human reasons, sorry, we cannot refund the goods

Are top ends, that is to say the ball sockets, of the supports slightly angled? straight top ends will not fit 2015 lexus 350 rx

Hello, this support rod is suitable for 2015 Lexus RX350, you can try to install it again, or try to find related installation videos. If it cannot be installed and the product is not damaged, we can give you a full refund

Does this fit a 2012 lexus rx350 ? when i use the check fit at the top of the page it says it does not fit my vehicle..???

Hello, this is suitable for 2012 Lexus rx350. You can refresh the interface and check the check fit again. You can also follow my operation: Cars & Trucks→2012→Lexus→rx350

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Manufacturer	ECCPP
Item Weight	1.28 pounds
Product Dimensions	21.65 x 2.36 x 1.18 inches
Item model number	110994-5211-1747492922
Manufacturer Part Number	110994-5211-1747492922
OEM Part Number	PM3269
Special Features	Front left and right, Hood Lift Support

ECCPP Lift Support Front Hood Struts Gas Springs for Lexus RX350 2010-2015,for Lexus RX450h 2010-2015 Compatible with PM3269 Strut Set of 2

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