DEWENWILS 52.5ft RGBW LED Outdoor String Lights, with Dimmable Remote Control, 24+2 Shatterproof Edison Bulbs, Waterproof Outdoor Christmas Decorations for Patio Backyard Cafe Pergola, UL Listed

I purchased these lights in September of this year and installed them on the ceiling of our gazebo. They worked perfectly until the first week of December. I checked the outlet and it had power, I checked the remote battery and it was good, and I checked the plug unit that has a push button on it, I tried it several times but to no avail. We really like the lights and I didn’t want to have to pull them down and return them so I contacted Dewenwils customer service via email and explained what I was dealing with and asked for help in resolving the problem. Their customer service representative Susie returned my email very quickly. She said it was the plug unit and she would ship a new one out asap. I thought wow, that’s awesome! I received the new plug unit a few days later and I installed it, which is so easy, simply unscrew the connector and put the new one on, and just like that the lights came on! Unfortunately they did not work with the remote so I contacted Susie again and asked if there is a way to program the remote to the new plug unit and yes, she gave me the instructions on the process, which was also very easy. Simply remove the plug unit from power and hold down the on button on the remote and while the remote on button is depressed put the plug unit back into power. It worked! The remote and lights work perfectly again! I just want to say thanks to Susie and Dewenwils for their help and for standing behind their product, that’s 5 star customer service! I will definitely purchase more products from them in the future.

The media could not be loaded. I am trying to upload a photo of these in my yard. Against the snow they look so warm and inviting. I plan to get more and line my entire yard with them. They seem durable so far and the brightness is just right. Also love the option to remote control change the colors. Wish the remote worked from inside the house, but they are worth the walk outside.

I ordered this for a graduation party for my deck. I thought it would be fun to have the school colors flashing. The night we received this, I plugged it in and we had so much fun changing the colors. The next morning I hung the lights and then they no longer worked. I changed the controller's batteries and checked our outlet, looked for links, etc. I called the company and they were very helpful and sent me the connector that had gone bad. Unfortunately, we didn't have the lights for the party. When I changed the connector and it worked, I then noticed that one lightbulb had already burned out. Luckily, there are two additional bulbs in the box. These lights do look beautiful when working. So, great customer service, medium quality product.

We really loved our led string lights and they work well. I did have trouble with the remote but I was able to get assistance from there technical service department and they talked me through reprogramming my remote. And that worked the first time through.It was easy just hold down the power on but while you plug the light in it will flash the blue light three times fast and then your remote should be good to go.I have to say great customer service I’m very impressed.Definitely would buy again.

I have had these lights hanging above my hot tub in the cabana for almost 5 years. I’m embarrassed they are always on but want to say They have never givin me any problems. Hopefully they come back in stock?

We purchased these lights and had to send them back twice because they malfunctioned almost immediately both times. I am not sure what it is and I am not able to find how to fix them or why this happens. But I feel like it has something to do with the remote control. It seems very sensitive and if you press the "on" button when they are already on or the "off" button when they already off, they malfunction and never work again. This happened with the first two we had almost immediately after we opened the box and the third one we had happened after about a year...we rarely used them and then all of sudden they don't work any more. Extremely frustrating...would never buy again.

We purchased these lights while working on backyard during the lockdowns last year and were very happy with the look and performance and design of the lights. Last month, we had a bad tropical weather storm and a tree branch fell and knocked down our lights and the plug became submerged for a full day before we realized. While the lights are rain-proof, not many electrical outlets can survive under water for long. So the plug shorted out. I like the lights, so I went about trying to find a replacement plug (which is not available anywhere I could find). I went directly to the manufacture's site and used the general "Contact" form to ask where to find the part. I received a response in short order from Dana in their customer service. She followed up with me several times and arranged for me to get a replacement directly from their warehouse as they typically don't sell them separately.I don't typically review products, but I will most certainly call out good service as it is so rare and memorable these days. I enjoy these lights but I'm grateful when I get treated well as a customer. Thank you Dana!

Quick delivery. Got them to add accent lighting to my balcony rail. They are bright & the colors are vibrant. They have a heavy gage wire & have been durable thus far. The remote control works well too. They have served my purpose well on flag related holidays with the ability of having a blinking pattern of red, white & blue. 🇺🇲