Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction

I love this book and I give it to all of my managers. It brings home the value of empowering your teams in a fun and easy read!

After the first 25 Pages it's very educational .

Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional. The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.

This book was an assigned reading and I enjoyed it very much. The author wrote the book in a way that allows the reader to become interested in a storyline, while at the same time absorbing excellent managerial concepts and improvements that we can all make, even in our personal lives. The advice was clear and organized. The book gradually built on concepts. An excellent read for most!

ZAPP! presents simple yet useful tools for leading others. Delivered in a silly and colorful story, ZAPP! makes for fun reading that drives home the importance of behaviors like empathy and listening for effective leadership.I read ZAPP! early in my career and it played a role in the straightforward leadership model I developed for my CHITA program: Directing, empowering and motivating people.I recommend ZAPP for anyone who want to improve their leadership skills. For ideas on how to best deploy the concepts found in ZAPP!, along with additional management strategies, please visit CHITA's Book Page located on Amazon.com. --Paul Brainard

A very easy read. The author uses a unique way to tell the story and use basic concepts which readers can understand and relate to as well. As a manager it really helped me to understand how to motivate my employees by just listening to them and being compassionate about their work. Also by not being just being a manager but a leader, which is what I want to be. If you are struggling with how to motivate your employees and the loyalty from them, then you must read this book. You think in the beginning it's a little quirky but continue reading it will all make sense in the end.

This book recommended as a good read from company COO and WOW! What an eye opener!I went from being a Sap manager to Zapping my employees. Get the book to understand the reference.What got me here will not get me there. It was time for a change in how I saw things.

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I've experienced this philosophy in a company I had worked for for over 27 years. Patience is needed as working cultures are not changed overnight - it might take years. Management could use the excuse that it's just a fairy tale, but it could be they don't like to relinquish responsibility and control over others - mainly those who are in the front line. Egoistical managers could have difficulty in accepting the philosophy and may even actively try to scupper attempts to introduce it. When it works, as I've seen it work, the company or organization becomes a great place to work. Given time, understanding, changes in culture for the better makes slow going. It almost goes against human nature of competition in the workplace. Work-place bullies are subdued and lose their power. Those with hitherto subdued ideas and enthusiasm come alive. Those who refuse to take up Zapp may have to be removed from a senior or supervisory position, but In my experience only one such manager had to go within the organization of thousands. A skillful and committed leader of Zapp is probably a necessity. Without such a leader(s), nothing will change.

This a great book to really help you focus on good management and creativity. It is written almost too simply but really gets to the nub of the problem which affects many companies both small and large. It is also a quick read which means you can dip into it whenever you need to give yourself a Zapp!

So nice to be able to buy this classic in hard cover and in such an immaculate condition. Thank you everyone who sells these great books back to Amazon so that others can enjoy them a second time around.

I have the original and wanted the to provide a business edge for the family to look at. Looking for old/new methods of developing a business edge

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