Question 1

Does both cords come included?

Accepted Answer

Yes,dear, the both cord is included,the Xbox one power supply is compatible with Xbox one console only, but not compatible with Xbox One S or Xbox One X consoles. Thank you for you question.
Package Included:
1 x Power Adapter
1 x Power Cable (US Version)
USE NOTE:
1. Turn your XBox One to power saving mode and not instant on. It takes longer to start up, but you will get more life and less noise from your power supply brick.
2. Set your XBox to turn off after one hour of inactivity. Same reasons as below.
3. Ensure the power supply brick is unobstructed. Meaning not sitting on the floor in a dangle of wires. Make sure it "has room to breathe".
4.Make sure that your xbox one system is in power save or standby mode if you are getting the loud noise when your console is on or off if there is loud Noise from the Power Supply.
If you have any doubts or don't understand of our product,and any help we can do, please feel free to contact us, our service team will be here to serve you all the time.We will try my best to service you.
Have a nice day :-)
UKor Team

Question 2

Does it have some loud noise like other Xbox one power supply, is it louder than the original Xbox one power?

Accepted Answer

It is loud as hell, I clocked it at almost 80db. Not even close to the 30 it advertises.

Question 3

How do you file a claim warranty claim?

Accepted Answer

If you bought an extended warranty with this then you would have received that by email separately within a day or two from original purchase. I suggest you go back and find your original email purchase and see where they sent the email confirmation for extended warranty. Once you find that it's fairly easy to follow the instructions to file a warranty claim. 
If it's within 30 days of purchase you can send it back and ask for a refund just go to recent purchases and click on return as this item is a 30 day eligible item for return. 
Hope I helped

Question 4

My power supply brick is stuck on stand by ( the orange light) and will not go to the green light to play how do I fix this?

Accepted Answer

Unplug it from its power source for at least a minute..like you do with a computer. Then plug it back in. This should reset it.

ASIN	B07FFN4H9G
Best Sellers Rank	#25,005 in Video Games ( See Top 100 in Video Games ) #46 in Xbox 360 Cables
Brand	Ukor
Color	Xbox One Power Supply
Compatible Devices	Xbox One
Connector Type	2-Pin
Current Rating	4.91 A
Customer Reviews	4.5 4.5 out of 5 stars (9,806)
Finish	Abs
Input Voltage	240 volts
Item Dimensions	6.7 x 2.8 x 2 inches
Item Type Name	Xbox Accessories
Item Weight	1.5 pounds
Manufacturer	Ukor
Mfr Part Number	4343077052
Model Number	Xbox One Power Supply
Nominal Power	220 watts
Number of Items	1
Number of Ports	1
Package Quantity	1
Power Plug Type	Type A - 2 pin (North American)
Specific Uses For Product	Xbox
UPC	612292731922
Unit Count	1 Count
Warranty Type	Limited

Ukor Power Supply Brick Power Adapter for Xbox One, [Low Noise Version] Xbox AC Adapter Replacement Charger Power Cord Cable for Microsoft Xbox One,100-240V Voltage

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