Question 1

How can I save battery life? They currently run out after only 2 weeks! It’s getting a bit expensive now to keep replacing them...

Accepted Answer

I'm having the same issues with mine, have tried duracell and even military grade batteries but longest they've lasted is 15 days

Question 2

What comes with the purchase? Do we need extra for a std double glazed door not glass

Accepted Answer

Dear Customer,

Thank you for your question and interest in our product.

For the product linked, this is just the installation adaptor for the microchip cat flap.

You will get the following items when ordering the installation adapter: 
- 2 frames with silicone seal
 - 2 short + 2 long screws
 - 2 clips
 - 8 white cover plugs

When you purchase the full microchip cat flap you get the following items: 
- Microchip cat flap 
- Hardware pack (containing screws, blanking plugs etc.) 
- Outer frame

The installation adapter is needed for glass installation as well as installation into doors that contain metal/aluminium.

Below, please find the contact details for our Customer Care Centre where we can assist you further if needed:

E-mail: customerhelp@petsafe.net 
Tel: 0800 046 1414

We thank you for your patience with us as well as your interest in and loyalty to our products and look forward to hearing from you! 
Kind Regards 
Your PetSafe® Customer Care Team

Question 3

Is this tunel extension compatible with the petsafe ppa19-16145 microchip door flap?

Accepted Answer

Yes! It just extends the gap from the back of the flap to the front of it and fits really neatly together, we actually had to have 3 tunnel pieces as our was going through a newly built outside wall. However, we did find that we had to do some cat & dog training as they were not so keen to go through such a long crawl space straight away, one cat got it straight away but the other cat and the dachshunds were less keen, so that took about a week!

Question 4

We’ve already got an outdoors cat but are about to get a house cat as well. Can I use this flap to let one cat come and go while keeping in the other?

Accepted Answer

The cat flap will allow any cat to go out but only allow entry to a cat with a microchip that it recognises.

ASIN	B07DWTLGPG
Best Sellers Rank	2,863 in Pet Supplies ( See Top 100 in Pet Supplies ) 4 in Cat Flaps
Brand	PetSafe
Brand Name	PetSafe
Closure Type	Magnetic
Colour	White
Customer Reviews	4.1 out of 5 stars 14,740 Reviews
Dog Breed Size	Small
Frame Material	Plastic
Global Trade Identification Number	00729849166875
Item Weight	0.74 Kilograms
Manufacturer	PetSafe
Manufacturer Part Number	PPA19-16687
Material	Plastic
Material Type	Plastic
Mattress thickness	4.45 Centimeters
Maximum Compatible Thickness	4.45 Centimeters
Minimum Compatible Thickness	12.2 Centimeters
Minimum compatible thickness	12.2 Centimeters
Model Number	PPA19-16687
Pet Type	Cat
Size	One Size
Smart Home Compatibility	Not Smart Home Compatible
Target Audience	Cats
UPC	729849166875
Unit Count	1.0 count
Weight Capacity Maximum	7 Kilograms

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