I put the ice pack in the freezer and the bottle become swollen after it froze, What should I do?

Take out the bottle and put it in the room for a few minutes, then it will return to normal.

Why does the above problem occur, and how can it be prevented?

1. The ice pack has been in the refrigerator for too long，you can place in a refrigerator for 6-8 hours.

Can the insulin pens cooler keep medicines at fridge temperature?

The insulin pens cooler can keep the temperature at 36-46°F(2-8°C) for 28 hours, 35.6-77℉ (2-25℃) for 48 hours.

How many pens can this insulin pens cooler hold?

The insulin pens cooler can hold 2 insulin pens if the pens are small and skinny. If the pens are big, maybe just hold one pen.

Desertcart Logo

Deliver to Malaysia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.