I received a product without shrink wrap and with signs of use. Is this new?

This may occur due to rare fulfillment team oversight during return restocking. Please send photos of the product and package within 48 hours of receipt. We’ll review and provide a prompt solution.

What should I do to get better quality sound out of this IEM ?

When receiving new IEM, try burn-in: Play music at 50% volume for 20+ hours to optimize driver performance.

The earbuds cause ear pain after long use. How can I improve comfort?

For optimal comfort, wear them for 60 minutes, then take a 10-15 minute break to ease ear pressure. Prolonged wear beyond this duration may lead to ear fatigue or discomfort, even with ergonomic design.

The ear tips are all too large, they don’t fit my ears. What can I do?

Please checking if you’re using the correct ear tip size. Our package includes S/M/L silicone tips, if the provided tips feel too large, try the smallest (S) size for a snugger fit. Proper tip sizing is key to comfort and sound isolation.

Are these IEMs compatible with a PC's front audio jack?

Yes, but: Ensure the front jack is properly connected to the motherboard. Adjust the PC's audio settings to "Headphones" in Control Panel. Note: Front jacks may introduce more noise than rear jacks.