Question 1

Item arrived today, its faulty and will not power on. What can i do?

Accepted Answer

Dear customer,

Thank you for asking.

As for the issue you mentioned, we sincerely apologize for any inconvenience caused.

Please follow these steps to troubleshoot the issue:
1.After plugging in, please check whether the power indicator light indicate red color;
2.Please check whether the power indicator light will change from Red color to Green color after you press the "Power" button;
3.Then press "Fan/Water" button and"Vegetables" button or "Flower/Fruits" button.

You could observe whether the light panel is on and whether the pump and the fan can work.
Normally speaking, the pump and fan work in this cycle: 30 minutes on and then 30 minutes off.

If the light, the fan and the water pump can't still work, please note you can send your purchase order number and contact Amazon, or the iDOO customer service support and we can offer you a further solution.

Please feel free to contact us if you have any further questions:
- Message us through Amazon buyer-seller messaging services

Have a great day.

Best regards,
Customer Service Agent

Question 2

What are the guarantee details on this item

Accepted Answer

Dear customer,

Thank you for asking. Rest assured, our products come with a one-year limited manufacturer warranty from the date of delivery and lifetime technical support.

If you have a product-related problem, we can offer a replacement or refund accordingly for you within 1 year.
If you have a product using consult problem, then please feel free to contact us whenever you need.

Please feel free to contact us if you have any further questions:
- Message us through Amazon buyer-seller messaging services

Have a great day.

Best regards,
Customer Service Agent

Question 3

What’s the volte and plug ?

Accepted Answer

Dear customer,

Thank you for asking.
As for 12 pods:
Power Adapter: 100V-240V 50/60HZ
The plug:UK standard plug

Please feel free to contact us if you have any further questions:
- Message us through Amazon buyer-seller messaging services

Have a great day.

Best regards,
Customer Service Agent

Question 4

Can you recommend the food for the water tray

Accepted Answer

Dear customer,

Thank you for asking. Please note when you purchase the 12 Pods Indoor LED Hydroponic System, which will come with the nutrient plant food A&B. 1-liter water needs to add into 5ml A solution and 5ml B solution. For best results, top off the water level in your garden regularly. Add 20ml of the A solution and 20ml of the B solution into the water tank.

Please feel free to contact us if you have any further questions:
- Message us through Amazon buyer-seller messaging services

Have a great day.

Best regards,
Customer Service Agent

ASIN	B08JTRQ5V4
Batteries are Included	No
Best Sellers Rank	19,473 in Garden ( See Top 100 in Garden ) 6 in Hydroponic Growing Kits & Systems
Brand Name	iDOO
Colour	Black
Country Of Origin	China
Customer Reviews	4.3 4.3 out of 5 stars (5,681)
Finish	Painted
Light Source Special Features	Adjustable Grow Modes, Sunlight Spectrum Simulation
Manufacturer	iDOO
Manufacturer Part Number	ID-IG301
Model Number	ID-IG301
Mounting Type	Surface Mount
Number of Lights	1
Power and Plug Description	dc
Shade Material	Plastic, Acrylic
Style	Modern
Type of Bulb	Light Emitting Diode
Unit Count	1.0 count
Wattage	23 watts

iDOO Hydroponics Growing System, 12 Pods, Herb Garden, Indoor Herb Garden for Christmas Smart Garden, Automatic Timer Germination Kit with Fan, Water Pump, Height Adjustable, 2 Modes, ID-IG301, Black

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