Why can’t the item connect to Wi-Fi or the app, or why is it unstable?

Ensure the doorbell and chime are within 5m to maintain a stable link. Keep the Wi-Fi router within 7m of the chime to avoid signal loss or latency and disable AP isolation on your router.

Does the Aqara G4 support dual-band Wi-Fi (2.4GHz and 5GHz)?

No, the Aqara G4 only supports 2.4GHz Wi-Fi networks. It is not compatible with 5GHz or dual-band networks that combine both frequencies under a single SSID.

Can I connect this doorbell to my existing traditional chime?

No. This doorbell is designed to work with the included 95dB chime for optimal performance and compatibility.

Why is the battery life shorter than expected?

Please make sure to use 1.5V alkaline AA batteries only. Non-alkaline batteries may cause fast drain or malfunction. Also, high motion detection sensitivity can reduce battery life. For longer life, enable Power Saving Mode in the app.

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Description

🔔 Elevate your doorstep with smart security and style — never miss a moment or visitor!

FLEXIBLE POWER OPTIONS - Choose wireless freedom with 6 AA batteries or reliable wired power for 24/7 peace of mind.
ROBUST SECURITY ALERTS - Get real-time notifications on unknown faces, suspicious activity, and vandalism attempts with a powerful 95dB siren.
PRIVACY FIRST TWO WAY TALK - Communicate with visitors using voice disguise options like robot or uncle, keeping your identity secure.
AI POWERED FACE RECOGNITION - Instantly identify family and frequent visitors, triggering smart automations tailored to your lifestyle.
SMART HOME INTEGRATION MASTERY - Effortlessly sync with Apple HomeKit, Alexa, and Google Home for ultimate control and privacy.

The Aqara G4 Video Doorbell combines 1080p HD video, local AI facial recognition, and versatile power options (wireless or wired) to deliver a cutting-edge smart home security experience. Compatible with Apple HomeKit Secure Video, Alexa, and Google Home, it offers seamless integration and privacy-first features like voice disguise and anti-theft alarms. With a wide 162° field of view, 24/7 recording capabilities, and a loud 95dB chime, it’s designed for the modern professional seeking convenience, safety, and smart automation at their doorstep.

Specifications

Mounting Type	Wall Mount
Video Capture Resolution	1080p
Colour	grey
Number of Items	1
Included Components	Video Doorbell G4 × 1; Chime × 1; AA Battery × 6; User Manual × 1; Screwdriver × 1; Wall Screw and Dowel Kit × 1, Mounting Wedge at 20° × 1, Screw Kit × 1; Chime Cable × 1
Number of Channels	1
Wireless Communication Technology	Wi-Fi
Form Factor	Box
Effective Video Resolution	1080
Viewing Angle	162 Degrees
Installation Type	Self Adhesive
Frame Rate	15 frames per second
Material	Plastic
Voltage	12 Volts
Item dimensions L x W x H	14.1 x 6.5 x 3 Centimeters
Water Resistance Level	Water Resistant
Batteries Required?	No
Flash Memory Type	Micro SD
Item Weight	163 g
Field Of View	162 Degrees
Alert Type	Audio Only
Room Type	Garage
Light Source Type	Infrared
Video Capture Format	MP4
Specific Uses For Product	Surveillance
Net Quantity	1.0 Count
Photo Sensor Technology	CMOS
Effective Still Resolution	1080 Pixels
International Protection Rating	IP66
Maximum Webcam Image Resolution	1080 Pixels
Control Method	App
Flash Memory Supported Size Maximum	512 GB
Manufacturer	Lumi United Technology Co., Ltd
Item model number	SVD-C01,SVD-C02
Product Dimensions	14.15 x 6.5 x 3.05 cm; 163.29 g
ASIN	B0BPHTL7MG

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.