How to get accurate measurements？

1. Do not place the scale on carpets or other soft surfaces which may cause inaccuracy. Always keep the scale in the horizontal position.

Why does my scale display "Lo" or ""EEEEE" on the screen?

1. “Lo” symbol on the display indicates that the battery power is low. Please replace the batteries.

How to maintain and care for the scale?

1. This scale is a high-precision measuring device. Never jump on, stomp on, or disassemble the scale.

How to clean the scale surface？

Clean the scale with a soft damp cloth. Do not use chemicals or harsh abrasives.

Is the weight scale waterproof?

The scale is not waterproof; never immerse the scale in water.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.