Question 1

Why doesn’t it let me connect to my amazon Alexa

Accepted Answer

https://www.youtube.com/watch?v=WvwsPFpZG-o&t=1s
Please first check your device setting , if the remote control is on , we won't connect with Alexa, we need to connect to wifi , then we can connect to Alexa .
In this case , please contact us via email: marrynexlux@outlook.com 
Best Wishes
Chris

Question 2

I made dance-to-music work using Magic home microphone option. Just wondering how to make Alexa do it?

Accepted Answer

hello , could you please contact us via FB : Nexlux , so we can solve your problem ASAP? 
Or you can send us an email: marrynexlux@outlook.com 
Best Wishes
Chris

Question 3

If the power supply is upgraded to run 4 strips, can they all split after the RGB controller to sync the color and conrol?

Accepted Answer

hello , we are unable to connect them together , you can buy a 1-4 Splitter to splitt them . 
And for a wifi controller , we can connect max two 32.8ft strips . 
DO you mind contacting us via Fb (Nexlux) or email , so we can know more details and offer a better solution ？
Best Wishes
Chris

Question 4

My lights will not turn on at all after I plugged in everything, wondering why they aren’t working?

Accepted Answer

hello , in this case , please do the following test , and contact our customer support Chris, ( marrynexlux@outlook.com ) 
1 WE need to connect them in a correct direction , the red arrow of the wifi controller must be aligned with the "+" side of the light strip
2 WE need to take off the plastic film when you are using the IR remote , and you can install the APP to have a test .
3 We can try to reset the wifi controller by 4px power cycle . 
4 We can connect the strip directly with the power adapter without using the wifi controller . ( one of the 4 pin connector directly into the deep side of the power adapter , liek this video : https://www.youtube.com/watch?v=aqNUeyBJ1uk) 
And if you still have any problem, you can find us on FB (Nexlux) via email, or via Youtube .

Thank you 
Chris

ASIN	B078N9HJFV
Additional Features	Dimmable, Merry Christmas Gift
Brand	Nexlux
Brand Name	Nexlux
Color	Black
Connectivity Protocol	APP, Alexa, Google Assistant, IFTTT
Control Method	App
Controller Type	google_assistant
Customer Reviews	4.4 out of 5 stars 939 Reviews
Form Factor	Strip Lights
Included Components	Light kit inlcuded
Indoor Outdoor Usage	Indoor
Indoor/Outdoor Usage	Indoor
Item Dimensions	7 x 7 x 2 inches
Item Length	16.4 feet
Light Color	Multicolor
Light Source Type	LED
Manufacturer	Nexlux
Manufacturer Part Number	YPL0064M
Material Type	Non-waterproof
Model Number	YPL0064M
Number of Items	1
Number of Light Sources	150
Number of Packs	1
Occasion	Christmas, Halloween
Power Source	DC
Product Style	16.4ft Non-waterproof
Seasons	autumn, winter
Special Feature	Dimmable, Merry Christmas Gift
Theme	Music
Unit Count	16.4 Feet
Voltage	12 volts
Water Resistance Level	Not Water Resistant
Wattage	18 watts
Wireless Communication Technology	Wi-Fi
hanging_pattern_layout	Linear

Nexlux Led Light Strip

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