Google Nest Learning Thermostat, 3rd Generation, White, Wi-Fi, Modern Style, HVAC Control, Thermostat

⚠️ Warning: If you are thinking about buying a NEST thermostat, camera , smoke detector or any google / nest product - think twice.This is my honest opinion as a customer of over 10 years. For many years, my thermostat worked flawlessly. Then, out of nowhere, the company decided to send me an email with the following message (conveniently right before the heating season):ORIGINAL MESSAGE FROM NEST:*Starting October 25, 2025, your device will be unpaired and removed from your Nest app or Home app. This also removes third-party assistants and other connected features like Home/Away Assist. Nest Protects will also disconnect from the thermostat and emergency shut off will no longer run. you won't be able to:• Check the status of your thermostat in the Nest or Home app.• Remotely control the device• Receive notifications• Change settings from your phone or tablet*In other words, they are removing my access to the app, which also means I lose integration with my other Nest devices such as the smoke detector and Nest camera.To summarize their email in plain language:"We know your device is working perfectly fine, but we’re cutting you off from the app anyway. Why? Because we want you to spend more money. Here’s a small discount, now go to the store and buy the newer version. Just because we said so."Honestly, I would have to be out of my mind to ever buy another thermostat from this company – or any product connected to Google – again.On top of that, don’t forget the enormous amount of data this company collects about you through these devices.At this point, my only hope is that some smart developer out there creates an independent mobile app and puts it on GitHub so users like me can keep using devices that still work perfectly well.

In many ways this thermostat is a solution looking for a problem. Lots of very clever possibilities most of which I didn't want or need. The problem is that I am now on my third thermostat as they tend to fail after about a year. In my case it is the WiFi failing to reconnect after dropping out for some reason. Apparently this is a common problem with the series 3 and the only solution other than wasting time trying endless and useless help procedures is for Google to replace the thermostat.This is the last chance saloon for the Nest 3 and if and when this thermostat fails I will replace with a Hive or some other alternative.

We’re awaiting our 4th replacement Nest in 18 months as 3rd replacement was not working straight from the box. Every time it’s the same fault , it fails to connect to the Heat Link. Every time It fails we have to pay Google for a replacement even though it’s broken within the warranty period. Then when they receive the old unit they will possibly refund if it’s broken. I have wasted many hours with their telephone support team running through the self same installation over and over again as they try to solve the self same faults. This time they have received our old unit and didn’t refund or send a hopefully working unit to us as agreed on the telephone with the google best help team. Now despite not receiving a refund we have received another invoice to pay for another replacement despite not having received a working replacement three weeks ago. If we had been advised by our installer of our boiler how unreliable these thing are we would have bought a Hive system. Appalling to expect customers to pay for a replacement within warranty, I’m unsure if this is lawful here in the UK.