How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

The filter was set up at 2 pm, it's 7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Thank you for reaching out to us. This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Does this come with a filter?

Yes. Mine did come with one filter.

Does this pitcher filter iron?

That is a good question Amanda. This filter is not rated to remove Iron. Please visit the following link for an outline of the contaminants filtered by PUR filters: https://www.pur.com/why-pur/filter-comparison If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

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💧 Drink Pure, Live Smart — Lead-Free Water for the Modern Millennial

ECO CHIC WALLET WISE - Save money and reduce plastic waste by ditching bottled water for good.
HYDRATE THE WHOLE CREW - Generous 30-cup capacity keeps your household refreshed without constant refills.
SMART FILTER SMARTER YOU - LED indicator alerts you when it’s time to replace the filter—never run out of clean water.
SLEEK STURDY SPACE SAVVY - Slim design fits perfectly in your fridge or countertop with a leak-proof, easy-pour spout.
LEAD FREE LIVING GUARANTEED - WQA certified to remove 99% of lead and microplastics for pure, safe hydration.

The PUR Ultimate Water Dispenser DS1811Z is a WQA-certified filtration system that removes 99% of lead and microplastics, offering a large 30-cup capacity ideal for families. Featuring a smart LED filter replacement indicator and a durable, slim design, it provides up to 40 gallons or 2 months of clean, great-tasting water per filter. This eco-friendly dispenser combines advanced 3-in-1 filtration technology to reduce over 20 contaminants, making it a top choice for health-conscious, environmentally aware professionals.

Specifications

Brand	PUR
Special Feature	Chlorine Reduction, WQA certified
Product Dimensions	13.5L x 38.9W x 25.7H Centimeters
Package Information	Dispenser
Installation Type	Freestanding
Power Source	Corded Electric
Item Weight	3.99 Pounds
Model Name	DS1811Z
Lower Temperature Rating	45 Degrees Celsius
Maximum Flow Rate	90 Cubic Feet Per Minute
Operating Pressure Range	High Adult US
Upper Temperature Rating	90 Degrees Celsius
Shelf Life	1 Days
UPC	723987018119
Global Trade Identification Number	00723987018119
Manufacturer	PUR
Manufacture Year	2018
Model number	DS1811Z
Colour	White
Number of Memory Sticks	1
Item Weight	1 kg 810 g
Item model number	DS1811Z
Are batteries included?	No
External Certification	WQA

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PUR Ultimate Water Dispenser w/LED & Lead Reduction Filter, White, DS1811Z - WQA Certified to Remove 99% of Lead, Filters Up to 30 Gallons/2 Months of Water

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