Nautilus CC Pro Wi-Fi Automatic Robotic Pool Vacuum Cleaner, Wall Climbing, Waterline Scrubber Brush, Ideal for In-Ground Pools up to 50 FT in Length

We bought this dolphin when our previous device stopped working after 5 years. It arrived quickly. Setup was straightforward and it did our initial pool cleaning after opening (a big job) without difficulty (35k gallon, in-ground pool). When I returned the dolphin to the pool for the second round of cleaning, it didn't work at all and kept tripping the ground fault (GFI) on the outlet. I called Maytronic (not a long wait despite their warnings) and we quickly diagnosed the likely problem as a faulty power source for the dolphin (included in the initial package). They shipped a new power source, no charge, which arrived in 3 days and we are back to pool cleaning. I do prefer this to vacuuming by hand. Also, the new dolphin has a basket rather than the previous design of two filter "sandwiches" to collect the pool debris so it holds much more than the previous design, thus can run longer before being full. I'm sold on this device and the customer service. I do not use the WiFi as I'd rather let the dolphin run randomly since this is quite effective and I am old and not a techie. 😜 It does indeed climb the walls.

TLDR; First few months were ok and then it turned into a nightmare. All of the "connected" features a useless because according to the company, it can only be in the pool while it's cleaning and then must immediately be removed once it's finished. Apparently pool water and sun are bad for this cleaner. I completely regret purchasing this cleaner. -- Details -- The first few months of using the cleaner were nice. Setup was pretty easy though it did take a few attempts to connect to the cleaner to the WiFi but after that it worked well. Then I started to notice that the cable going to the cleaner was deteriorating. I had to start cleaning the cable regularly because it would release light-blue particles into the water. It got so bad that you could see floating blue particles all over my pool. It was the end of the pool season so I brought it into the garage and got blue all over myself and anything that the cleaner cable touched. When I contacted Maytronics they told me it was because the cable is made of rubber and it was in contact with chlorine and sun and that I had to keep the cleaner out of the pool and stored out of the sun. They suggested I buy the caddy. They made me pay to send it to them to have the cable repaired which they did do and it was out of season so I didn't mind not having it for a few weeks but I was pretty upset that I had to pay for shipping which was expensive. I already paid over a thousand dollars for the cleaner and now I had to pay more to send it in for repairs after just a single 5 month season. Well, I got the cleaner back and now the app will not connect to it at all. Even worse, the app just sits there like it's loading but does nothing anymore. I've tried multiple android devices and iOS devices and nothing connects to the cleaner. For the most part, the cleaner now sits in the corner of my yard out of the sun which is super inconvenient so I don't use it as often and it's constantly trying to run a schedule which is pointless for a pool cleaner that is so sensitive to water that it can only be in the pool while it's cleaning it. What a lame product. A WARNING to anyone attempting to connect the cleaner to a WiFi network. The instructions state that the network MUST BE 2.4Ghz ONLY and not include 5.0Ghz. Now days most WiFi networks that have both wavelengths and apparently this thing is not compatible with that.

I am surprised at the low reviews of this product. I purchased this last summer and it worked great. At just less than 9 months later, it quit working. I contacted the company through the app and they quickly responded. They sent a troubleshooting guide and also all the info to send it in for warranty work if they troubleshooting didn’t work. I was impressed to find that the unit has a 2-year warranty as it seems nothing has more than 1-year these days. I received an email immediately upon my unit arriving at their facility to let me know they received it. Less than 24 hours later I received another email stating it had been repaired and was on its way back to me along with tracking info. I was only without the unit for 1 week even with all the shipping time. I received my dolphin, plugged it back in and went back to cleaning my pool. They ended up replacing my drive motor under the warranty. The whole situation was as hassle-free as it could possibly be considering the situation. I am very impressed with the customer service. Glad to know I still have 15 months more of warranty.

My experience with this company (dolphin / maytronics) has been terrible. I bought one of these robots brand new and within 2 weeks it stopped working correctly despite following all of their instructions on how to care for the robot. I reached out to their customer service teams on numerous occasions over the past several MONTHS. I have received NO RESPONSES to multiple emails to their company. I have called on several occasions, and had to give up on a vast majority of those due to having to hold FOR OVER 2 HOURS WITH NO ONE PICKING UP THE PHONE. The one time someone did pick up after a similar amount of hold time, they were so utterly incompetent that after over an hour speaking with the lady, I had to give up. My time has value and I'm not going to spend days of my life trying to get support for a product WHICH IS UNDER WARRANTY WITH THE COMPANY. Honestly, the level of 'blocking' I have experienced should be illegal when trying to get warranty care. Now, I was just going to accept my loss and never do business with this company again, but I just received what is possibly one of the most infuriating emails I've ever had. The Maytronics CEO, Franck Sogaard, thinks it is appropriate to acknowledge their horrendous customer support over the past year, NOT DO ANYTHING TO SUPPORT ME OR MY BROKEN ROBOT, and then offer a 'gesture of appreciation' to LET ME BUY MORE OF THEIR PRODUCTS FOR 10-15% off. LOL. Ok, Franck. I think we know what the problem is - YOU. Franck has time to send marketing emails disguised as apologies, and yet no one at the company can return months old emails. Maybe, Franck, you should do something actually useful and start answering customer emails yourself. To be clear, the CEO of this company just acknowledged that their customer service is horrible in areas including slow responses, delayed issue resolution, and slow parts delivery. Here is the exact email, which combined with the above information should allow you to make an informed decision not to do business with this company: " I’m reaching out personally to say something we should have said sooner: we’re truly sorry. Over the past year, many of you contacted our customer service team for help - whether it was to fix your Dolphin robot, get replacement parts, or simply ask a question. And too often, we didn’t meet your expectations. We were slow to respond, delayed in resolving issues, and at times, left you feeling unheard. That’s not the Dolphin experience we promise, and it’s certainly not the one you deserve. At Dolphin, we pride ourselves on delivering joy, simplicity, and reliability. Your pool should be a place of peace, not frustration. And yet, we know that for many of you, our service fell short. We let you down - and for that, I offer my deepest apologies. We’ve taken your feedback to heart. We’ve made changes to our support systems, invested in faster part delivery, and restructured our service teams to ensure that when you need us, we’re there. These improvements are already underway, and we’re committed to earning back your trust - one clean pool at a time. As a small gesture of appreciation for your patience, we’d like to offer you a one-time-use coupon code for your next purchase on Maytronics.com🔍 Simply enter your unique code at checkout, and your discount will apply automatically: 10% off orders under $500, or 15% off orders of $500 or more. This code is valid for six months and will expire on June 2, 2026. " You have been warned.

I love the dolphin cc pro. I was a bit hesitant given the price as I already had a polaris 3 wheeler that did a good job with leaves but floated around on the surface alot. The cc pro never floats around, it is always on the pool floor cleaning. I also had a perpetual problem of a general layer of dirt from leaf debris etc in my pool, you know it when you sweep and see it. Could never get it all out. Dolphin cc pro got out ALL of the dirt and ither nasties as well as leaves. It is super easy to use and the app works well also. I highly suggest you buy the ultra fine filters that did not come with this unit. They are around $100 (I bought a generic brand) but those filters really keep the collected dirt in the unit. The one thing that is weird is that it is a bit random on its floor pattern. It gets up everything and cleans the waterline, but it only runs for 2 hrs and I am not sure it is getting all of the waterline each time. You can run it with back to back sessions but I don't think it remembers where it went before. Not a huge deal but one thing. Lastly, my controller stopped working in the first week. Called the company and within a few minutes, they were shipping me a new one. So great customer service.

I purchased the Dolphin Nautilus CC Pro Wi-Fi Automatic Robotic Pool Vacuum based on the overall reviews on Amazon as well as outside reviews/comparison of similar products. I didn't read the negative reviews and probably should have. The first few times I tried the Dolphin Nautilus CC Pro it would fail. I realized that it might have been that the filters weren't attached correctly. I fixed that and then I was able to get a full cycle (2 hours) of cleaning time. I let it go through another cycle as we have a large pool as it appeared it didn't cover everything. It appears to be a random pattern in hopes of covering a pool in 2 hours. No intelligence involved with the cleaning pattern. The Pool Cleaner did a great job. I was very pleased. For that I would have given it 5 stars, however . . . I tired it again about 5 days later. It appeared to be working but only got through about 90 minutes of the cycle. After that cycle I could not get it to start up again. I unplugged everything and waited a minute then plugged it back in. It started working again, but only for about 5-10 minutes before failure. I looked at the manual for troubleshooting hints. It talked about taking some things apart and cleaning them. I did an extensive cleaning and then let it sit overnight. In the morning I tried it again and I was able to get through a full cycle. I pulled it out of the water and cleaned everything like I did the previous night. I really wanted to make this work as it does do a good job. I stuck it back in the water pressed the Start button and it began its cycle. However, in less than 15 minutes I noticed it was dead in the water. After reading some of the "1 start" reviews I realize that what I experienced others have too. I am sorry it didn't work consistently. I fear that if I replaced it I would just have the same issue and did not want to take that chance. I decided to return it and will investigate another pool cleaner to purchase.

Been using it for about a year now. I like the fact that the line does not tangle up while the robot is in there cleaning. It does climb walls but doesn't have as much suction power as when it's cleaning the floor. Sometimes it will tilt backwards. The filters really easy to clean, just dump the leaves and spray the smaller particles off. What I don't like about it is that while cleaning, sometimes it will flip on its back and cannot flip over to finish the cycle. It happened many times already so not an isolated incident. It is a good bot, my friend's lasted only 2 years, hopefully mine will last longer than that

Love this little workhorse! This has absolutely changed my pool cleaning experience. I no longer need to use a traditional pool vacuum and instead use my Dolphin all season long. It is easy to put into the pool and get going. It amazingly cleans the walls; and picks up everything off the pool floor. I have not had a situation where the debris catching basket gets filled -- it is big enough to capture all the debris in one cleaning and it is easy to remove the basket and quickly clean it out with a hose. I've been using this product for over a year now and have no regrets about purchasing it. I have even found myself enjoying sitting around the pool watching my Dolphin work its magic.

Funciona bien, aunque si quieres que la deje perfecta necesita ponerse 2/3 veces. Sube paredes y limpia línea de flotación

Der Roboter läuft wie erwartet, ist einfach zu bedienen, ebenso einfach kann man den Behälter ausleeren und er lässt sich prima über die app steuern und vorprogrammieren. Wenn, dann gerne wieder !

I would have given it 5stars but I’ve only used it a few times, it does everything they said it would do and it works really good, I’m very happy with my purchase even at a high price, too high Now that the pool is closed for the year I can say that this machine worked flawlessly, it did a great job and saved me tons of back breaking work, definitely a five star product. Updating to the ultra fine filter screens was a game changer, I would definitely recommend doing so

Meraviglioso… efficiente pulisce benissimo

très bon robot rien a dire a part foncé pour l acheter simple efficace je le recommande pour son prix