My wick burns black smoke when i light it. Does that mean it needs replacing?

Take a look at the Ashleigh & Burwood website, as it lets you know how to clean the wick/stone assembly. https://www.ashleigh-burwood.co.uk/fragrance-lamps-faq It sounds like your stone has got clogged with fragrance, possibly due to the snuffer cap not being replaced when not in use.

How can I get a replacement crown for my burner? Mine has "melted" at one side and does not work properly now.

Hi Margaret.I would approach the store you purchased your burner from, failing that google spare parts for Ashleigh and burnwood burners also check eBay.Hope ths helps.Julie

Hiya do,s anyone have any ideas why my stone wont light. Ive bout new wick and stone . Id appreciate any ideas .thanks

Hi Julie,You need to fill the bottle to three quarters full and leave the wick and stone in place for around 20 minutes. Then try lighting it. Leave it to burn for 2 minutes and then extinguish the flame. When not in use, cover the stone with the cap, as it can and will deterior rate if you don't.

How do I know if I need a small or large stone wick?

The units these come in are wither large or small, try and find the one you have on amazon and it should tell you which size you have

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✨ Elevate your space with pure scent and clean air — don’t miss out on the ultimate fragrance upgrade!

EFFORTLESS MAINTENANCE - Simple cleaning method restores wick performance, keeping your fragrance experience flawless.
ENDLESS AROMATIC ESCAPE - Enjoy 300+ uses of pure, unaltered fragrance diffusion that transforms your space.
SUSTAINABLE SCENT RITUAL - Crafted with 30+ years of expertise, this wick supports a refillable, eco-conscious lifestyle.
TAILORED FOR XL AMBIENCE - Precisely sized 1.8 cm stone ensures perfect fit and optimal performance in large fragrance lamps.
AIR PURIFICATION POWERHOUSE - Platinum catalyst actively neutralizes odors, bacteria, and allergens for a fresher environment.

The Ashleigh & Burwood Large Replacement Wick features a natural cotton wick with a platinum-coated catalytic stone designed for large fragrance lamps. Offering over 700 hours of use, it effectively diffuses scents while purifying air by neutralizing odors and allergens. Vegan-friendly and crafted with decades of expertise, this wick ensures long-lasting, premium fragrance performance and easy maintenance.

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Product Name	Large Replacement Wick (Boxed) For use in Ashleigh & Burwood Fragrance Lamp
Weight	0.04 g
Units	1 count
Brand	ASHLEIGH & BURWOOD
Country of origin	China

ASHLEIGH & BURWOODLarge Replacement Wick for Fragrance Lamp - Boxed, Catalytic Stone/Wick Assembly, Air Purifying, Effective Diffusion, 300+ Uses or 700+ Hours, 1.8 cm Diameter Stone

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