How do I set the code when I first get it?

1. The original combination is 0-0-0. Switch the Reset Button in the latch from "OFF" to "SET";

Why would the handle of the luggage feel a bit shaky?

After extensive testing, a slight degree of handle movement is to ensure long-term usage.

Is there supposed to be some sort of key included?

The key is not included in the package, it is designed for the customs exam only, it's a standard TSA lock, only the customs have the key to open.

What should I do if there is an issue with the luggage received?

For any issues in product & servicing, LUGGEX claims to will keep the luggage in repair for 3 years.

What color is the interior of the suitcases? Any compartments inside?

The interior color is dark grey;

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Description

🧳 Travel Boldly, Roll Smoothly, Lock Securely!

TRAVEL WITH CONFIDENCE - Includes a free 3-year protection plan and responsive 12-hour customer support for peace of mind on every trip.
UNBREAKABLE ALUMINUM FRAME - One-piece molded aluminum frame plus 100% polycarbonate shell offers superior toughness and deformation resistance.
ZIPPERLESS TSA LOCK SECURITY - Dual-safety embedded lock resists impact and accidental openings, with one-button quick access—travel smarter, safer.
EFFORTLESS GLIDE ON ANY TERRAIN - 8 spinner wheels with built-in springs ensure smooth, stable rolling and less vibration for stress-free travel.
CORNER GUARDS FOR ULTIMATE DURABILITY - Reinforced aluminum corner protectors shield your luggage from knocks and extreme conditions—built to last.

The LUGGEX 20-inch carry-on combines a lightweight 8.6 lb polycarbonate hard shell with a robust aluminum frame and 8 spring-loaded spinner wheels for superior durability and effortless mobility. Featuring a zipperless TSA-approved dual-safety lock and reinforced corner protectors, it offers 36 liters of organized packing space and a 3-year protection plan, making it the ultimate travel companion for the modern professional.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

RM1597

Duties & taxes incl.

Malaysiastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

View all Trustpilot reviews

Shell Type	Hard
Material Type	Polycarbonate (PC), Metal
Item Weight	8.6 Pounds
Storage Volume	36 Liters
Item Dimensions L x W x H	22"L x 14.6"W x 9.6"H
Size	Carry-On 20-Inch
Theme	Aluminum Frame Luggage
Pattern	Solid
Color	Black
Strap Type	Adjustable
Water Resistance Level	Waterproof
Number of Handles	2
Number of Sections	2
Lock Type	Combination Lock
Capacity	36 Liters
Handle Type	Telescopic Extendable Handle
Additional Features	TSA Lock, Laundry Bag, Tie Down Straps, Telescoping Handles, Zippered Divider
Wheel Type	Spinner
Number of wheels	8

LUGGEXCarry On Luggage with Spinner Wheels, 20 Inch Aluminum Frame Zipperless Polycarbonate Hard Shell Suitcase, Charcoal MetallicGlobal Recycled StandardGlobal Recycled StandardGlobal Recycled Standard

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