If I receive a damaged mirror, or the color/size is incorrect, what should I do?

You can contact our after-sales team by email and send photos to show the damaged or defective mirror. We will provide a satisfactory solution within 24 hours to ensure your consumer rights.

Can I change the vertically installed mirror to a horizontally installed one?

Yes, the back of the mirror is equipped with 4 hanging hooks, which provide different hanging options. You can choose how to hang it according to your space or needs.

What material is the glass made of and what is its thickness?

We use high-end materials to ensure our mirrors are of top quality. Our mirrors have a 5mm thickness which makes their surface more robust and enhances their overall appearance.

What material is the frame made of? What is the thickness of the frame?

Our bathroom mirror frame is made of high-quality solid wood and is very heavy. The thickness of the frame is about 0.86 or 1 inch.

What color are the metal brackets (brown or black)?

The metal accessories are black.

Desertcart Logo

Deliver to Malaysia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.