Welcome to Junxin Jewelry, we major in black gold accessories! Please make sure the size is exactly what you want in order to avoid further problems,just hope you can understand us. a.What should I do if the stone is fall out? Jewelry exist this issue sometimes, if your ring stone is fall out or metal color wares off, please send us the clear image of defective item, we can send you a new one for free, or we can send you another style with much better price, or refund you. b.How to deal with the situation if ring metal color wares off? If the ring color wares off, please send us the defective item image, we can send you a new one for free if you still need it, or you can change another style with much better price or PARTIAL REFUND you. Our ring is made of gold plated copper, sometimes the metal color will be fade off if they meet chemicals or sth contain chemicals, wine, cosmetic, acid and alkali. Also please don't expose your ring under the strong sunlight for a lond period, or the color will be fade off much more easier. c.What should I do if the ring size is not suit for me? Jewelry always have the size issue, but we're trying our best to avoid this problem. We measure ring size with standard ring size measurement metal bar,but sometimes there still exists difference among the same size, so that they maybe don't suit for each of our customers very well sometimes. Considering it's not an economical way to return it to China, we can resend you a more appropriate size with 5-13usd if you still need it,you can keep the previous ring or send to your family or friends who may fit it. Hope you can understand us, thanks for reading! Hope we can bring you a very good online shopping experience, have a nice day!
Trustpilot
1 month ago
1 week ago
