Turonic PH950 - Air Purifier And Humidifier Combo, up to 4200 Sq Ft Large Room Air Cleaner For Home, True Hepa 13 Filter, for Pet Hair, Smells, Pollen, Smoke in Office, Bedroom, Living Room, Basement

I bought this air purifier this past December. It worked wonderfully well from day one. Everything abut the product is as claimed. This was then one of the most satisfying purchases I have made in a long time. I love it! I keep the machine on for most of the day and through the night. A few weeks ago, however, I found the machine was "not on." I couldn't remember at the time if I had intentionally turned it off or not. Note that when the machine is plugged in, but not in the on position, I remember that the power on button being lit up. In this instance, however, it was not. So I tried to press the buttons, but the machine was non-responsive. After tconsulting the troubleshooting section of the manual and having no results, I reached out to customer service for help. A customer service rep, Alina, responded to me promtply. After some back and forth communication, trying to gtroubleshoot the product, without much effort from my end, Alina volunteered to replace my unit. There is much more to this story, but in the end, I just wanted to briefly share how satisfied I am with not just the product, but with this company. Thank you so much Alina and Treblab/Turonic for making a great product and standing behind it 100%. Yo have a customer for life!

I am online to order replacement filters.. only time I turn off is when we are away from home for extended period of time... 2 years now and it has made a significant difference for our home.

Just received this today. The outer package was damaged and torn at a corner. Not the supplier's fault.But when I opened the inner box and removed it from the styrofoam packaging. I noticed that the control interface was scratched and the remote control had a weird smudge on it and some scratches as well. Pictures added for reference.Besides the negatives above the product seems to be high quality and durable.The filters appear to be heavy-duty and were sealed well.After removing the filter coverings I started it up and it worked well. It appears to detect air particles well and has a wide range of airflow. It appears to be designed well but time will tell of it's effectiveness.I was able to connect the device to the app per documentation and am able to control most things from there. I will update this once I've used it for a while.Some places for improvement:It has a built-in sensor that puts it into sleep mode if it's dark in the room. This is an issue on rainy days when there isn't much light entering the room.The smart life application turns on the ionizer and uv light every time you turn it on and you have to manually turn it off and you can't preconfigure the app to start with those things off.I can't seem to integrate it with Google Home (Assistant) however, even though the instructions claim this is a capability.

Well worth every penny. I purchased this for my boyfriend’s small-ish apartment because he has three cats and you could just always smell the litter box. Not anymore!! This has completely cleaned the air in the entire apartment including both bedrooms. It is completely silent and so easy to use and clean. LOVE LOVE LOVE THIS PRODUCT

Did not remove any of my homes musty odor!

I’ve only had this product for 3ish days. Best part humidifier and air purifier!! It’s so quiet as well. My husband was about 4-5 feet away from the machine. My St. Pyrenees shed a bunch of hair due to incoming snow storm. The light on the top went from green (great air quality) to blue (good air quality). It stayed that way for about 2-3 minutes and back to green. This dog breed in particular has a lot of dander. And this has made a world of difference in just 3ish days. 😊I’ve already recommended it to co-workers.

This is a very nice air filter. I have it in a musty basement and it cleans the air as advertised. I have had no issues with it this far. One really nice feature is when it’s on auto it will go into a sleep mode when darkness falls. So you don’t have to mess with turning it down. It will turn the fan down to a whisper, and turn off all the lights on it. Once it’s day light again everything comes back up to where it was or where it senses it needs to be. Even when on there is not much noise from the fan. Filters easy to clean or replace.

Update:Customer Service from Amazon not so helpful, tech support from the company was able to resolve my issue by showing me where to clean a sensor. This would have been helpful if this was in the support documentation (none really available) or somewhere on their website. Overall the purifier is now working again as well as when I first received it, so updating the rating. Just know that you may run into issues that have no documentation on how to resolve, but tech support will help.Purchased item and warranty. Item worked great for 5 months. Went red every few weeks, cleaned and maintained and returned low numbers and green. Finally machine went and stayed at 500 and continued red. Bought new filters before 6 months was up. Inserted new filter. still 500 and red. had new filters sent, still showing 500 and red. Every time did filter reset NOTHING. called amazon, told to talk to seller. Left email and phone message... Ignored. Called amazon again, guy says i didn't get warranty. while on the phone tried to give him order number of warranty and wanted nothing to do with it. Amazon refused to help and refused the order number of warranty and seller got their money so why bother with customer.Machine has no real troubleshooting or maintenance guides. If your in the market to waste over 300 for 5 months then its the machine for you