Please rest assured to order Juoar brand shoes. Juoar Support Free Exchange and Refund. Q1: What if I buy it and DO NOT fit We will send you an email to inquiry size info after ordered,If you replied our query mail, then size still has problem, we will exchange the updated size to you for free. If there is quality problem, we will reprocess a new pair to you for free after the confirmation.Q2: When can I RECEIVE my shoes? You will receive your shoes within two weeks if no surprise,faster shipping or an urgent needing is still available, please contact us in detail. Q3: Can I CUSTOMIZE the shoes? Yes, you can customize the shoes, please contract us for detail, such as changing heel height, color, scripting the name even producing a new one with your idea. Q4:When can I get RESPONSE after send you an email We will reply all the emails sent between 4:00pm--3:00am (PDT time) within 3 hours. Others will be answered within 24 hour(exceptSunday) Q5: What if i want to do the RETURN? For any problem, please contact us first, we will try best to solve it. Juoar aim to help womens realize their dream of owning the perfect shoes.
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