The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories(including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water?

The bucket is designed to be a "WASH"&"DRY" separate helper. The 2-bucket also refers to wash chamber and dry chamber. The DRY part is only for you to squeeze extra water after you washing the wet mop, so actually it would be "dirty" into "dirty"!

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.

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Description

✨ Hands-free clean floors, flawless every time! 🧼

HANDS FREE HYGIENE - Keep your hands clean with a smart wet & dry bucket system that separates washing and drying.
PRECISION CLEANING - Flat mop head reaches tight corners and under furniture, eliminating hidden dirt and dust.
ECO FRIENDLY DURABLE - Machine washable pads designed for long-term use—save money and reduce waste.
ALL SURFACE VERSATILITY - Effortlessly clean hardwood, tile, laminate, walls, and even windows with one multipurpose mop.
ULTRA ABSORBENT MICROFIBER - Millions of microfiber strands trap dust, pet hair, and stains for spotless floors every time.

The JOYMOOP Mop and Bucket with Wringer Set features a hands-free wet and dry bucket system that keeps your hands away from dirt. Its flat mop head and 3 washable microfiber pads deliver efficient cleaning on all indoor hard surfaces, including floors, walls, and windows. Designed for precision in tight spaces and durability, this mop system offers a hygienic, eco-friendly solution for modern home care.