what's the return policy on this item?

I returned this item 2 days after I received it and got a full refund immediately

Is the wooden base removable and can it be hung from a ceiling?

No. The base is not removable. It’s not very heavy though and could probably be hung from a ceiling although it probably wouldn’t look that great with the base attached.

I see a couple of reviews bringing up the size of ths item. Is the item truly 9.75inches? If it is, I'm a bit confused by the complaints

Yes, this item is 9 3/4 inches tall.

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ZeckosVeronese Design Resin Statues Hand Painted Steampunk Hot Air Balloon Fantasy Statue 4.5 X 9 X 4.5 Inches Multicolored

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