I get an item that will not turn on. Plugged in only red light comes on but will not turn on, what can I do?

I had the same issue—Underneath the indicator light there is a raised design- if you lightly press on that it should turn on.

How often can I clean my rings with this cleaner? Is once a week too much? I have a platinum band and 1 carat round diamond.

You can use this cleaner every day if you want. It absolutely does not harm your jewelry whatsoever. It’s best for your jewelry to keep it clean. Also, have your jewelry examined under a microscope or 10x magnifier to check for loose stones, worn prongs, etc. at least every 6 months. If concerned about too much cleaning, just operate the cleaner with water only, no added soap. I sell fine jewelry for a living and have years of experience in care and cleaning etc. Do not put emeralds, pearls, or other soft porous stones in the cleaner...see the enclosed list of things you can/can’t put in the cleaner. Enjoy!

Hi, can you give me the links for the ultrasonic cleaner’s solution, please? there are many models, I would like to know exactly which you use.

I always use the cleaners solution: https://www.amazon.com/Calyptus-Ultrasonic-Concentrate-Non-Toxic-Gemstone/dp/B07Q3WYWHS

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✨ Elevate your sparkle game with silent sonic power! 🔊

GENEROUS 12 OZ CAPACITY - Fits rings, glasses, necklaces, and more—versatile cleaning for your entire collection.
WHISPER QUIET OPERATION - Clean discreetly anywhere with noise levels below 45dB, perfect for home or travel.
EFFORTLESS ONE TOUCH CONTROL - Set it and forget it—3-minute timer with a single button for busy lifestyles.
DEEP 46 K HZ ULTRASONIC CLEANING - Blast away dirt and grime with professional-grade sonic waves for a flawless shine.
RELIABLE 24 7 CUSTOMER SUPPORT - Enjoy peace of mind with a 1-year warranty and responsive service whenever you need it.

The KUNPHY Ultrasonic Jewelry Cleaner delivers professional 46,000Hz ultrasonic waves to deeply clean jewelry, glasses, and dentures. Featuring a 12oz tank, one-touch 3-minute timer, and ultra-quiet operation below 45dB, it offers efficient, hassle-free cleaning. Compact and travel-friendly, it supports a wide range of delicate items and comes backed by a 1-year warranty with responsive customer service.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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