do you have to do the subscription?

Hello, The FloProtect subscription is optional and is not required to use the Smart Water Detector. Please contact support@meetflo.com if you have any questions. Thanks

Can you send the alerts to more than one phone?

When you set up the device you have to enter profile information including a phone number. That is the number that is used for the notifications. It only allows for a single number however you can have notifications sent to an email in addition to a text so you could receive notifications to a different email address but you cannot have it text two phones.

Will this unit push notifications sent as emails or alerts to your phone when app is not on

Hello, Yes you can adjust your notification delivery for the system to send you an email, SMS Text, or Push notification. Please contact our Support Team if you have additional questions. Thanks!

What country was it made in?

Hello, The Flo by Moen Smart Water Shut off is manufactured in China. Please visit www.meetflo.com for more information. Thanks

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Description

💧 Stay ahead of leaks—because your home deserves smart protection!

EXTENDED SENSOR REACH - 48-inch remote sensing disc for hard-to-reach spots like under washers
UNMATCHED LEAK DETECTION - 24/7 smart monitoring to catch leaks before they flood your home
WHOLE HOME WATER DEFENSE - Connect multiple detectors or integrate with Flo Smart Water Monitor for total coverage
EFFORTLESS SETUP LONGEVITY - Floor or wall mount with included hardware and 2-year battery for worry-free protection
PROACTIVE ENVIRONMENT MONITORING - Tracks temperature & humidity to prevent mold and frost damage

The Moen 920-004 Flo Smart Water Detector offers continuous, intelligent leak detection with real-time app notifications. Featuring a 48-inch remote sensing disc, it reaches tight spaces prone to water damage. With 24/7 monitoring of water presence, temperature, and humidity, it helps prevent costly mold and frost issues. Easily floor or wall mounted, powered by a 2-year lithium battery, and compatible with multi-unit setups or the Flo Smart Water Monitor for comprehensive home water management.

Specifications

Battery description	Lithium
Number of batteries	1 CR123A batteries required. (included)
Control method	App
Noise level	51 dB
Mounting type	Floor Mount
Maximum range	48 inches
Sensor technology	Electronic Sensor
UPC	860000103596
Manufacturer	Moen
Part Number	920-004
Product Dimensions	6.71 x 3.81 x 8.26 cm; 127.01 g
Batteries	1 CR123A batteries required. (included)
Item model number	920-004
Size	1 Sensor
Finish	White
Pattern	Leak Detector
Installation method	Floor Mounted,Wall Mounted
Item Package Quantity	1
Included Components	battery, remote sensing disc with 48" extension cable, self-adhesive wall mount sticker, smart water detector, wall mount base, wall mount screw
Batteries included?	Yes
Batteries Required?	Yes
Battery Cell Type	NiCAD
Item Weight	127 g

Reviews

J**S

DOES NOT WORK IN UK

App (Flo By Moen) not available in UK on IOS or Android to operate the device. This is a shame because the device looked to be well made. At least the seller gave a full refund.

14.08.2022

P**2

Flo App not available in UK iPhone app store

Received the product only to find the iOS application is not available in the UK rendering the product a pile of useless plastic and metal. Without the app you cannot creat and account to monitor the devices. Strongly suggest if UK based and on IOS you find another solution that will work. This will not and pointless. Now wasting my time to return the item. Adding it took 10 days to arrive.

6.05.2022

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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