Ooma Telo VoIP with 3 HD3 Handsets Complete Home Phone System for Unlimited Nationwide Calling, Mobile App Access, and Robocall Blocking Affordable Landline Replacement

Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline.We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus).I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info.So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup.The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced.Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held.It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway.the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account.Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

Ooma was highly recommended by my internet provider technician (that has Ooma and our same internet provider) to save money. The basic Ooma is about $6.46/month and the advanced Ooma is about $10/month. He said you can also "port" your current landline phone number for $39 if you do not want to get a free new number. Many people have eliminated their landline phone because of unnecessary cost and because of cell phones. I wasn't ready to get rid of our landline phone in case of emergency and my children do not yet have cell phones. I did need Ooma tech support to help set up the Ooma internet phone lines. Once set up, these phones easily receive and make phone calls with the exception of one small problem. There is a problem when I make a phone call that has an automated computer on the other end. The automated selection does NOT recognize when I press a number selection option on my key pad. So far Ooma has NOT been able to resolve this flaw. They tried several times to remove battery, remove power cord and reboot, as well as remove internet router/modem power and rebooting that without success. Ooma then said it was a firmware bug with my internet provider. My internet provider insisted there is no such firmware bug. Frontier techs that came out, said there is not any problem with our internet router/modem. They also said an Ooma internet phone issue isn't anything they can fix or resolve and I need to contact Ooma support for resolution of the problem. I again contacted Ooma support. Ooma then said it may be a 3rd party error, and they would send notes to them and get back to me. I have had the Ooma phone since November 29, 2023 and the functionality issue with automated key pad selection has NOT been resolved as of January 11, 2024. Ooma internet phone works just fine for making and receiving calls with live people, BUT I have to use my cell phone to make calls to any company that has an automated computer selection answering service system. Update: recently our Frontier internet provider had to again replace our new faulty modem router and this time sent a skilled technician that knew what he was doing and tada-our Ooma system is fully functioning including the automated keypad selection. It was Frontier internet service that was the problem, not Ooma.

I purchased a home in the country with poor cell coverage. I bought this to have a backup way to have contact without having to spend much monthly. Got my first charge the other day and was only $6.99. Supposedly that is the amount to cover taxes and fees as required. Haven't used it much but the sound quality isn't excellent but good enough for backup.