About the Author John DiJulius is the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.
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A great book to give to your managers
As I do CX consulting for companies, I'm always looking for great books to give to CEOs and Executives to read so that they 'buy in' into the idea of treating employees and clients the right way. This book is a great answer to this need. I'm sending it to all of my clients and their mindset is changed by the book.
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