Kipling Challenger II

I was extremely frustrated when I saw what I bought as a gift for my girlfriend.I ordered this item from Brazil to a delivery in a hotel in NYC, where my parents were hosted.When they came back to Brazil, and I opened the package and I could see the backpack was defective. One strap of the backpack has a defect in the seam. I have photos of the defect.How can I solve this problem?

I love this backpack. It's not too small nor too big..and, uhm, it's Kipling! What more can I ask? Kipling Bags and purses has always been my go to when it comes to casual hand carry. They are so well-made, sturdy, and really lasts a lifetime.

I like the bag because it is small and simple. My biggest concern is that it is not waterproof or even water resistant for that matter. Rain soaks right in with no problem. I can not figure ouch why anyone would make a backpack that isn't waterproof. Do they not realize sometimes it rains outside and we need to protect stuff like our tablets and notes. I don't want ink smudges all over the top of my notebook.If you ask me a backpack is useless if you can't use it in the rain.