Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices Paperback – September 2, 2017

I purchased this book to learn more about Asset Management in SACM because as a Configuration Analyst I work on a team with Asset Analysts. There are not a lot of resources on SACM but this guide gives practitioners and consultants implementation information in a handy reference size book.

I purchased this book this book with the mindset that it will be a step by step guide to Configuration management.This book is below expectations for me.