Avalon Top Loading Water Cooler Dispenser - Hot & Cold Water, Child Safety Lock, Innovative Slim Design, Holds 3 or 5 Gallon Bottles - UL Listed

Usually I don’t like to write reviews, but now I very want. Before purchased I have checked a lot different coolers, but I felt that is mine choice. Hot water is hot, but cold water - really cold!! Any leaks under. Behind cooler at the back wall are 2 separated buttons (one for turn on/off heater, and second - for cooler). Looks nice. Taste of water - good! Strongly recommend!

Easy to install. Very quiet. Water is nicely chilled.

Love

Worked well for the first week, but then it stopped dispensing cold water. We have tried to troubleshoot it for 2 weeks now, but it still only puts out room temp water. I called the customer service line, which then prompted me to send an email to customer support. I was not able to chat with any customer service agents, which was frustrating. I sent an email last week, and no one has responded yet. I would not purchase again due to the fact that I can’t get a response from their customer service team.

Started leaking less than 2 years of use. I may be able to fix it, but I think that 2yrs before it leaks is unacceptable to me.Update 4/3/25: after buying a bottom loading cooler, I set this outside and pumped a lot of water in it. Let it sit for hours and not a drop came out. I think another reviewer came to the same conclusion as I did. The pressure not equalizing caused the overflow. I think it was just a fluke.Updated rating to 4 stars.

I go through a ton of water in a day, and am not a huge fan of tap water, which means about 10 jugs of water at a time sitting around my house. Which also leads to the problem of making sure I have water jugs in the fridge so they are cold, which has not always happened, hence the reason I decided to try out the Avalon Hot/Cold Top Loading Water Cooler!! I have been wanting a water cooler for a while now and finally decided to go ahead and get one.These take 3 or 5 gallon jugs which sit on the machine perfectly, and of course the water lasts a lot longer than gallon jugs. When the item arrives, you are pretty much ready to use it, place your water jug on the top, let the water bubble out and fill the tank, plug the cooler in and turn on the switch. The first time I used this, I went back an hour later to test the water, and it was VERY cold, love it! To get the water itself out, all you need to do is place the cup against the tab and the water comes right out, so easy to do, and can be done one handed.There is also a hot water dispenser on this cooler but I have not tried it out yet.. If you decide you want to use the hot water, there is a separate switch on the back to turn on for just hot water.If you would like to mount the water cooler, it does come with hardware for you to do this. I did not use it, I just placed the water cooler in a cooler in my kitchen.I will say I was not a huge fan of the shipping and packaging, and did need to order a replacement, but it was sent out in a few days. I would recommend more protection during shipment. However, I am rating the product in this review, not shipment.Overall, I am VERY happy with this product. It works very well, gives me cold water, saves room, and is very easy to use.I received this product at a discount in exchange for my honest opinion

This unit replaced an old GE unit that "appeared" to have begun leaking on us. In retrospect, it may have been more a cracked bottle cap issue that was letting air into the bottle allowing water to leak out. When we first got this unit, water "appeared" to leak from the unit as well. So I ordered some replacement bottle caps through eBay (what? Amazon doesn't carry any?), and that resolved the leakage issue. The unit works great though we don't use the cooling section, only the hot water section. It produces great hot water, sufficient for beverages and "Cup Noodles". I prefer the top loading feature over the bottom loading as water flow isn't dependent on electricity in case of a power outage, nor are we tied to the pump flow rate or pump noise, a common complaint with bottom loading units. Since we don't have kids that we are concerned about getting burned with the hot water, I put clear packing tape over the "safety" button on the hot water control to hold it down and now have one handed operation. I couldn't do that with the GE unit’s twist safety feature. The unit is good for filling thinner containers with hot water (it’s hard to add water to medium to larger pans from the unit due to the proximity of the cool dispenser control). We have a very good under sink filter with a dedicated filtered water faucet and use that for cold drinking water and refilling the 5-gallon bottle for instant hot water. We opted not for an undersink instant hot water generator due to the higher cost, limited undersink space, installation process and higher risk of an accidental undersink leak (we had a very expensive house flood due to an accidental disconnect under that sink in the past). This unit fit the bill. From an esthetic perspective, it would be nice if they offered it also in a “stainless steel” paint version which would fit better in with our kitchen décor.