eufy Robot Vacuum 11S MAX, Super Thin, Powerful Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets, Black

11S Max Review First and foremost, when you're reading these reviews you will want pay attention to which vacuum they bought so that you know the reviews are about the one you're interested in. There are 3 or 4 different vacuums being reviewed on this same thread. Update 6\6\25: I noticed today why it tells you you should have six feet open space directly in front of the charging port: when the vacuum is returning home, she will go so many feet out away from the port so that she can turn around and line up to get on the charging nodes. In reality, I don't think she needs more than 4 ft... But there may be issues with her being able to turn around if there's anything blocking her. 6 ft is a lot of space, so you might be able to get away with 4 to 5, depending on your setup. Otherwise, you would have to use the remote to manually return her to the station, or pick her up and put her on the charger yourself. Not having the space is not a deal-breaker, it just means you will less of the "auto" features. Today I did let her run until her battery got low and she maneuvered herself back to the charger without any assistance. I also want to say she is doing a pretty job at cleaning. I'm used to having to sweep and then mop the floors... But after letting her run through the whole apartment for 2 days, when I'm up today it was such a nice smooth process. I didn't get a bunch of debris and hair and other things clogged in the mop (which we all know can cause problems like scratching on your floors). This little vacuum is a blessing! If I'm not mistaken I believe her paperwork said that she uses about 40 watts of energy... Like a light bulb... when charging. I would think that that means that her energy usage, while charging, is equivalent to leaving a lamp on. Original Review: I literally just got this vacuum this morning and only did a test run for about 20 minutes. A big reason why I didn't let it go all over the apartment is because I'm still in the process of moving and I have packaging everywhere on the floors, creating too many obstacles. With that being said, so far so good. I just let her run around in "Auto Mode" and she worked great. Yes, my robot vacuum is a "she." I named her Suki, as she "Suki a lot of dirt." Plus Suki is a name for "loved one," and I love her already!! I swore up and down I was never going to be one of those people who have one of these... and here we are. And I probably never would have if I had not stayed with my sister and her husband for several months when I first moved to a new State. They have one and I really noticed how much a difference it makes and keeping up with pet hair and everything else. What seemed like really haphazard navigation ended up being a lot more mapped out than it first appeared. While it look like she was just going in random directions with no uniform, I did start to notice that she was not going over the exact same path upon return. So, somehow, it's working to where I can tell the machine is covering everywhere. It definitely appears to be mapping while it's in use, but I know it does not store mapping. That's a big part of the need for Wi-Fi with other robot vacuums. I did notice that a couple people were complaining in the reviews about her constantly vacuuming just the edges by the wall... This is probably because they didn't realize that she was in that mode. Because you can literally make it so that she focuses only on the borders. There's quite a few nifty features that you can program the vacuum to do... And it even has a scheduling option so that you can schedule the vacuum to go off at whatever time you want (as well as a way to cancel the schedules if things change). Overall, pretty nifty. It does what I need it to do, and that's all that matters to me. I don't need a bunch of fancy features. My apartment is just under 800 square feet; therefore, I don't need it to do special mapping to try to remember where it left off after a charge. It's pretty much going to get the whole place on one charge. One MAJOR reason why I selected this, (outside of the lower cost) is because it does NOT require an app or Wi-Fi connection (in fact you absolutely cannot connect this particular vacuum to an app or Wi-Fi, so if that is what you're looking for this is not the vacuum for you). Sure, with an app you can do things like trigger her to start running before you even get home from work... But, quite honestly, that doesn't even matter to me. Because, if I learned anything from watching my sister and her husband's pricier, self emptying robot vacuum? It's that these things are constantly getting themselves into trouble and you need to be there to rescue them, anyway (which is a total drain on their battery if you aren't there to save them). So, there's no reason why I would need the robot vacuum to run while I'm not home. On a side note... I found it quite hilarious that the instructions say that you should not place her near the stairs or a cliff. And I was scratching my head wondering how many people with fortresses were buying these things. 😂😂😂 And speaking of running... Very quiet. I would have to say that my stand up floor fan is way louder than this thing. The AC unit is louder than this thing. I would assume that some of that has to do with the fact that the suction is not superior in this thing, as it's only at 2000 (really pricey robot vacuums are around 4,000). However, I have laminate floors (fake wood flooring in a linoleum-type flooring) and the throw rug in my living room is one of those very low profile new kind that are washable, which is comparable to a thick blanket. Speaking of the area rug... This thing had no problem going up and over and onto it regardless what angle she approached the rug. Sometimes she came onto the carpet straight on and other times she came up on to the carpet at an angle. And she didn't even blink an eye! As stated before, I only took her for a test run and she picked up so much "tuck" in that short timeframe. I was thrilled that she even got all the little itty bitty popcorn pieces from all the styrofoam my furniture and other items were delivered in. It's like no matter how careful you are taking things out of the boxes those little tiny popcorn pieces get everywhere and they are so impossible to sweep up. Keep in mind I had, just the night before, swept and mopped most of the area that she ran over today in her test run and there was still that much stuff in her canister The canister is very easy to remove. You don't have to flip her upside down or anything. You just push down on the little release button with your thumb and pop it out. That is also where you will find a filter that you can clean out. Read the manual that comes with it throughout. It's very helpful on how to keep her clean or else she won't work properly. I love the remote. She got stuck trying to go over packaging from my couches that was on the floor. When she didn't get the clue that she needed to back up and try something else, I just held down the down button for backwards and she totally backed up like a remote control car. I just pushed the right arrow button and she turned in that direction and I let it go and she took off. That was so awesome! When I felt that I had seen enough I decided to go ahead and use the remote to return her back to her charging station. She immediately responded (didn't seem to want to respond to the remote commands when she was in another room, though). Once you push the button to send her home to charge, she will start moving slower. I think this is just the devices way of being very accurate in homing in on her docking station so that she can properly align for a proper charge. And speaking of our proper charge when I first unpackaged her I had to put her on the charger to charge her fully as it is recommended in the instructions before use. And I noticed at some point the orange light wasn't flashing which is what tells you she's charging. So I just hit the auto button as if I was going to send her out to suck up my dirt... And after she got a couple feet away from the dock I just hit the return button on the remote so that she could get on the dock properly. Work like a charm... didn't have any issues with the charging stopping at that point. So I really can't comment on longevity for the battery or parts. But I will say it would be wise to purchase spare brushes and filters for down the road just so that you have them when you need them. Because these things do wear down with use. The more you use it the quicker it's going to wear down. Just a heads up. But these are not a "one-time purchase and forget about it," just like most bagless vacuums require maintenance and upkeep. There was some damage to the box that it came in.... Not sure if it matters or not. If anything changes I will try to remember to come back and update this review. I did purchase an extra 2-year warranty just to be on the safe side.

Edited (10/22/19) and placed on top so others can see what has occurred since making the statements below~ Shortly after returning the robovac that was not working as intended the company made contact with me (they are very serious on having happy clients). They offered me a new robovac of the same model which I told them I had already returned and received a refund for. They stated they understood this yet would still like to send my a new one which I accepted after a few exchanged emails. This company went above and beyond much the same way I run my business. I learned a long time ago if your clients are not happy you can put your company at risk of failure. Now I don't know if they just sent my out a unit with a new battery or if there have been upgrades to said unit yet I will say this new one works like a charm. The only two issues I have every had since running this for about 3 weeks is it get stuck in two areas of my home however that is not of any fault or flaw to said unit. The areas are just that kind of area; one of the areas I simple moved the two throw rugs closer together and the unit stopped getting caught in the toe kick of the cabinet, the other is under a hide-a-bed when it is in use by getting caught on the loop leg whereas the unit get in a kind of see-saw predicament (this area I will be placing tape around the leg as a bumper so it will no longer be able to breach the area. Even with these two things being of no error to their manufacturing they had a suggestion that has worked for other (I was not interested in said suggestion because it seemed a bit ackward to me) and also sent my out a new brush for all the communication I have offered (they stated it helps them to make a better unit when they know what to look for) All in all I am very please with the unit; it runs strong and does what it is intended for. Great company to work with. (original comments) As an overall cleaning unit it did a fine job for it's price. It got the bulk of the dust and what nots off the carpet and floors of our home + family room in one 90 minute pass on it maiden voyage. It amazed me how much debris where on the floors for the first few mission of capture and destroy and such become less as time went on. I had it set so that it would go on after we left for work and the house always looked vacuum when we returned. I will forewarn anyone who purchased any of these type units that you must clean the brushes daily for about the first week, after that it was about about every few days for me yet I have long hair and a cat. Also the catch bin must be emptied daily (at least that was true for me) as well as a good cleaning of the filter in the catch bin to achieve maximum cleaning power. Because I already knew this it was not an issue for me. I was off work and heard the unit start and run for about 15 or so minuted then I no longer heard it so I got up to see if it got caught (which it had done on two occasions) or just at the back of the house. Nope, it had returned to it's base to recharge which under normal use should not of happened for 90 or so minuted. I thought perhaps my cat may of pushed it off it's charger so I charged up to a full charge and set it free again. Once again it ran for a short time then returned to it's base. I know from owning many battery operated tools that this is a sure sign of a worn out battery. Instead of opening the battery compartment to check the date on the battery (some battery tools are in the warehouse for long periods of time which means you get a worn out battery to start with) I decided for a new tool that this is unacceptable and returned said item. I will be looking at other brands to see if this is an issue before purchasing another. If it was not for the battery issue and the fact that the remote only worked when I was in the same room as the unit I would of been fully satisfied with the product and kept it even though the remote was limited. Again, this may of been a battery issue as the box came with batteries for the remote as well. Nice cleaning unit providing it stays charged.

This robot does not vacuum the same as if you were doing it yourself. It bumps around and doesn’t go in a pattern, missing spots and sometimes goes back over the same spot. It’s easy to operate with a good instruction manual & does a nice touch up clean. (I hate using a heavy corded vacuum as I’m lazy.)It has one baseboard brush rather than two legs like some models. I like that it comes with a remote that you can use to control it to go back over missed areas, redo certain spots, or stay in the same room until you feel it is satisfactory cleaned. I didn’t use the schedule feature. I just use it as needed and while I’m home to keep an eye on it so it doesn’t get stuck. I believe it to be a good value.

I've had the Eufy 11S Max for over 6 months now, have been using it weekly. Like alot of others have said, I am amazed at how much dirt and especially fine dust it picks up. And we have a cat. This is my first robot vacuum, and I didn't want to spend a fortune on an all-you-can-do model with mapping, etc., so the price was right. Our place is really small, so it's easy to either close a bedroom door and let it beat around for a while, then check for missed areas...or just guide it, which is what I prefer to do. He is great for someone with a bad back. He does all the work, minimal bending required. We have laminated hardwood throughout (a little shiny unfortunately) so I can crouch down on a small rug and use a flashlight to guide and watch Eufy as he picks up all the dust (you can really see it on our floors)! Yea, I'm a little wierd :) Works great for under beds, etc. I vacuum our rugs or shake them. I love the "border" feature, I let him go around the outer edge of the room first using a higher suction, then we do the rest of the room, under furniture etc. He lasts a long time, which works for me (ha ha). I can do our whole house in about an hour on one charge. We're about 950-1000 sq ft of floor I use him for. Oh, and when he's finished, it's adorable watching him saunter back to his charging station like a good boy...amusing. Some of the other environmentally friendly dust mops etc. I have used (things I can wash), do not pick up all the dust like Eufy does. I hope he lasts a while to make it worth the plastic, etc. he is made from. But I think they can be recycled same as other electronic equipment. Then I'll be looking at the upgrade Eufy models, I'm sold on the brand at this point.

I always thought these robot vacs were kind of a silly gimmick, too expensive for not enough gain. After a couple friends raved about their robovac's, I made excuses like "My home layout is too complex!" and "I'll need three of them to vacuum my home!" But, the robot wars have made them cheaper and better, so I decided to finally give in on a good deal with this new model from a well trusted brand. I wasn't willing to pay for units with home mapping features and no-go zones, but with this unit, I don't feel I even need it. Turns out, I am absolutely thrilled with the performance and price point of these Eufy's. There is little doubt this unit is just slightly smarter than a bag of hammers. Thank goodness I can make it do it's work at 4AM when I don't care how many times it goes over the same spot or misses something that is just "right over there you stupid bleeping robot!" But, day after day, this hunk of electronic sensors strapped to a vacuum comes home with a bin full of stuff. I'm at the point where I don't even know where it gets the stuff and I'm seriously questioning my ability to clean my house. And also somewhat ashamed of the filth that I've lived with and didn't even know about. It goes places it probably shouldn't and if you have any degree of OCD, it will hurt your brain to watch it. It goes under furniture and shelving where it barely manages to escape, plays ping pong with table/chair legs for a bit and it has an inexplicable infatuation with the clear storage totes under my guest bed. It'll really like one area/room for awhile, but then will go elsewhere, only to be back 2 minutes later...and you're like, "Well, that was the *least* efficient way to do that. Whatever, a goldfish is smarter than you." Whenever I'm in the kitchen doing something, it has the whole lower floor it could be cleaning, but it will insist several times on cleaning the spot right under my feet. It loves to chase my cats and in turn, my cats will engage it in a battle of home domination, swatting it and trying to eat the spinny brushes while it charges. One cat will lay on the lower step and lazily swat at it as it goes by. Just when you think there might be the slightest sense of intelligence and you're having this "It's alive!" moment, it reminds you how dumb it is by gently ramming itself into a piece of furniture. I don't know how it does it, but despite looking like it couldn't find it's way out of a paper bag, it somehow manages to find home base for charging most of the time. But, it gets around, even in an ever changing layout. It deals with my wood floors, several area rugs and a section of medium pile carpet without much incident. It hasn't once tried to go over a stair in my home. It gets probably a good 70%+ of a complex, 1,000 square foot U-shaped layout of my main floor, with plenty of furniture making navigation much worse. But, it does that 70%+ every day and I don't even have to think about it. Based on the sheer amount of cat hair and dust this thing picks up daily, I'd say the suction and pickup mechanisms are pretty good. I can't tell you if they're better than older Eufy or other branded units, but the spec's say so. I was worried about how much of my lifestyle I'd have to change to adapt to this thing. Turns out, very little. I can still leave stuff around if I want and it won't try to eat everything in its path. It does occasionally try to commit robot death on various cat toys the kitties leave about, but that's maybe one 1 out of 10 times it needs saving. I have a rug in my kitchen that it loves to push into a pile, but that's only a minor annoyance and doesn't cause it harm. I have to be careful not to leaving charging cords and such about. Once every couple weeks it won't find it's way all the way home, but it's usually pretty darn close to the charging station by the time it dies. I thought it might become inconvenient to "save" the unit from it's self-inflicted stupidity, but the value it provides exceeds the inconvenience. I can see why people like these things. And there's a good chance I may buy the three I need, maybe this one or maybe others. But, for now I'm pretty happy with this one. It's a 5 out of 5 cat toy and a pretty useful home appliance that will save you time and improve your home's upkeep. I'll update this review with any significant changing opinions, but for now this "dumb, smart thing" gets 5 stars. Update: About 4 months after running this thing daily, one of the side brush motors started to malfunction. Normally, a product malfunctioning that soon would irk me to reducing my review stars immediately, but I sucked it up and contacted support. I requested, specifically, to do a self repair of the brush motor right out of the gate. They didn't request for me to send it in for repair, demand an expensive cross shipped replacement or question my self-assessment to repair equipment that I owned. They just told me they have the part in stock, requested I send them a video of the problem, asked for the address and put the brush motor in the mail. They then confirmed that if this didn't make it work right, they would still support me until it did. They worked with me exactly how I wanted them to, stood behind their product 100% and for that, not even a single star will be reduced from my original review. Update 2: I knocked two stars from my review. Not because of the unit, which is still great, but because of the replacement air filters. They are $11 for TWO of them! That's nearly 3 times the price of the previous filters, or about a $65 annual operating cost when changing them out once a month. IMO, that's simply too expensive for a vacuum and even my high end upright isn't nearly that expensive to operate using *HEPA grade* vacuum bags. Not just that, they are incredibly terrible for the environment by requiring you to buy the substantial plastic filter housing every time. Had I known this at the time of my purchase, I would have selected a different unit - probably the initial version of the 11S. Final Update: I've decided to just let this thing die a slow and painful death. Both of my side brush motors went out, as did the one that I replaced. It's still marginally effective without them, but definitely not as good as having them. Eufy's support reached out to me several times, which was great, but I have better things to do than rip this thing apart every few months to fix plastic parts that will fail again in 3 months. I expect more from something I'm paying $200+ for, definitely not three of the same exact failures within a year. Oh, and there's much cheaper 3rd party filters available for this guy now.

Nice little helper. What I like about it - no wifi needed, I can press the power button and off it goes to roam the house while cleaning. The remote gives me a chance to pick a couple of cleaning patterns, but I haven't worried about that so far. It is fairly quiet and can go over carpets and around objects pretty well. I really like how the brush (even the single brush) gets dirt out of the edges that my regular vacuum tends to miss. What I don't like about it - it seems like the random pattern is less effective. It will cover the same area several times before it crosses several new areas. This could be because thicker area rugs tend to alter the line of the vacuum a little, which may be why this occurs. I think it would work better with 2 brushes instead of 1. It roams against walls on the left or right side equally, but with only one brush, there is no way the left side removes dirt in edges. Also, it runs randomly for the whole battery time instead of having a way to run through everywhere then stop. Maybe multiple passes aren't so bad, but it could also be a bit of a waste (considering the recharge time needed of about 4 hrs charging for every hour running). I can stop the unit and send it home whenever I want, but the whole point of this is to press-and-go. Finally - it doesn't really replace vacuuming on carpets (or of course, wet cleaning). It is a helper, but not a replacement for regular cleaning, so how much it costs is a factor. I watched the price change by about 30% over the past month. I wouldn't buy it for the higher price...too many other options, but the lower price was why we finally decided to purchase. We were ready to buy a 2nd unit after trying it, but the price increase made us change our minds and check out something else.

I previously had expensive Samsung robot vac and it never completed whole house (1716 sq ft) or able to find docking station unless was near-by. I did have for several years and carried room to room. Purchased this model due to Good Housekeeping review and was not going to invest in another expensive model. This vac is thin, quiet and a workhorse. Went through entire house and still didn't need recharging. Only thing is it cleans in a zigzag pattern instead of up and down which I prefer, but for the price I can live with that and it works great. It's basic, so if you are tech challenged no apps to deal with. I don't have pets so don't know if would good fit for people with pets. Would buy again.

UPDATE: I previously posted a review complaining about the difficulty I was having with my Eufy getting stuck or lost due to its lack of a mapping feature. Even though it was a 3-star review (not bad, not great), the company nevertheless reached out quickly and offered some great solutions to make me happy. I've therefore raised this a star for the STELLAR customer service. I can't bring myself to give this a 5-star review, because I'd hate for anyone looking at my review to think the vacuum itself is not without its caveats. This time I'll be specific though, so you know the challenges and the positives I've experienced with the vacuum: With no mapping feature, the vacuum never learns about tricky spots where it is prone to get stuck. So it gets stuck in those spots fairly often ... like at least 2-3 times a week. Examples are: under the refrigerator (it sometimes wedges itself under the door and then can't muster the power to pull back out), in my closet (it sometimes pushes shoes around until it traps itself, which is admittedly kind of funny), under my bed or dresser where there are things stored, or behind doors that it ends up closing, trapping itself in whatever room it's in. Also, at least for the one I've had, the homing feature (or whatever you'd call it) lacks sufficient range to "go home" to the dock consistently. I've sometimes found it dead in the middle of a room that has an open path back to the dock, presumably because it could not sense where it was supposed to go. I also notice that when it's running low on juice, the vacuuming stops and it starts traveling around kind of aimlessly, presumably trying to pick up the signal of the dock. At least in those instances, it's usually not hard to find when it dies, and just carry it back to the dock. Most of the time it manages to get home (assuming it's not stuck), but this is something I'd suggest Eufy could improve unless mine is just defective in this regard. Beyond those specific navigation challenges, I've been happy with it—especially in terms of price-to-value. It cleans quite well along walls, covers quite a bit of my house in a single charge, is easy to empty and is pretty quiet. In fact, since I'm a bit hard of hearing, when it's one room away I sometimes finding myself looking for it to see if it's stopped running because it got lost and died, ha! But it'll just be shuttling around doing its thing quietly.

Update, May 15, 2024: Today the new battery lasted 100 minutes. Update, May 8, 2024: I sent an email to the manufacturer explaining the battery situation and they sent me a new battery under warranty. Very poor manual because of very small illustrations which are not the same as on the robot, plus does not explain how to delete a setting. A fairly good robot though, cleans well but tends to remain in larger rooms, it starts in the living room of 1,500 sq.' apartment, manages to find the bedroom, but once it exits the bedroom it does not go back to finish the bedroom and washroom. My fix for this is to put it in the bedroom and close the door and let it run until it finishes the bedroom, then take it to the living room. It does not clean near the charging station. Very quiet, bumps very gently. When it is working beside you, you can still hold a conversation. It is very easy to clean the waste bin, roller, wheels and filter. I clean it and wipe off the machine each time I use it, which is twice a month. I find this vacuum very easy to use and clean. It usually runs for about 1.5 hours, then recharges. For $200.00 Canadian it is an okay value. It does not have the headaches and problems associated with programming using cell phones. I understand why manufacturers went that route, but it isn't good. TIPS: do one room at a time. The reason is that the robot learns the room and wastes less time learning multiple rooms. Give it plenty of time to fully recharge between uses. CLEAN IT, CLEAN IT, CLEAN IT after each use - remember to do the wheels, they pop out so easily.

ممتاز

Quiet and efficient

Fonctionne très bien, très puissant et très facile a nettoyer. Il est très peu bruyant. Livraison rapide.

SIDE BRUSH KEEPS FALLING OFF. GOOD UNDER DRESSERS AND BEDS.