

🚀 Elevate your clean game with the sleek, silent powerhouse you didn’t know you needed!
The eufy Robot Vacuum 11S MAX is a compact, super-thin robotic vacuum designed for quiet, efficient cleaning of hard floors and medium-pile carpets. Featuring a 2.85-inch profile, 100-minute lithium-ion battery life, and BoostIQ adaptive suction technology, it delivers powerful cleaning with minimal noise (55 dB). Equipped with infrared obstacle sensors, drop detection, and self-charging capabilities, it ensures safe, autonomous operation controlled via remote—no Wi-Fi or app needed. Ideal for professionals seeking a low-maintenance, high-performance cleaning companion that fits seamlessly into a modern lifestyle.

























| ASIN | B07R295MLS |
| Batteries are Included | Yes |
| Battery Life | 100 minutes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #2,134 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #2 in Robotic Vacuums |
| Brand | eufy |
| Brand Name | eufy |
| Capacity | 600 Milliliters |
| Cleaning Path Width | 12.8 Inches |
| Color | Black |
| Compatible Devices | remote control |
| Control Method | Remote |
| Controller Type | Remote Control |
| Customer Reviews | 4.2 out of 5 stars 59,959 Reviews |
| Filter Type | washable |
| Form Factor | Robotic |
| Global Trade Identification Number | 00848061058475 |
| Included Components | 1 x Remote control, 1 x Robotic vacuum cleaner, 1 x User manual&Warranty Information, 1x Charging base&Power adapter, 1x Cleaning tool&Side brush |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 12.79"L x 12.79"W x 2.85"H |
| Item Type Name | 11S MAX, Robot Vacuum Cleaner, Super Thin |
| Item Weight | 2.88 Kilograms |
| Manufacturer | eufy |
| Manufacturer Warranty Description | 12 month warranty. |
| Model Name | eufy 11S Max |
| Model Number | T2126114 |
| Noise Level | 55 Decibels |
| Number of Items | 1 |
| Other Special Features of the Product | One Side Brush, Quiet, Self-Charging, Super-Thin |
| Portable | Yes |
| Power Source | Battery Powered |
| Product Dimensions | 12.79"L x 12.79"W x 2.85"H |
| Recommended Uses For Product | cleaning hard floors, cleaning medium-pile carpets, general household use |
| Special Feature | One Side Brush, Quiet, Self-Charging, Super-Thin |
| Style Name | 11S Max |
| Surface Recommendation | Hard Floor & Tile & Medium carpet |
| UPC | 848061058475 |
| Voltage | 240 Volts |
L**.
Listen Up, Seniors!
If you hate grubby corners (behind all those plants, dog beds, small tables, chairs, magazine baskets that it's just so hard to move while jostling around a 20+pound vacuum and heavy, noisy powerhead), and you hate the racket your canister or upright vacuum makes (and your pets hate it, too!), try out this amazing little machine! Vacuuming has never been so much fun! I first purchased the Eufy 11S after doing MUCH research and spending time communicating with Eufy. (They have wonderful, responsive personnel!) Took all of two minutes to get it out of the box, set it up (attach brushes) and get it on the charger. I let it charge overnight. The next morning I hit the "perimeter button" and off it went! I scooted around in front of it, pulling baskets, dog crates, cat scratching pads, shoes, plants, magazine baskets away from the edges of the wall while it came along after me and cleaned places I probably haven't reached in ....some time! First time around, one dog (8 lb Papillon) hid in the next room; the other (12 lb poodle mix) followed it around. (Allowed two perimeter runs the first time since some places hadn't been done in ages and I just wanted to make sure!) Then hit the "automatic" button and as it made its way around the room, I replaced stuff along the walls. How easy could that be?! Although there's no need to move everything every time I vacuum, it's so easy that I often find myself moving alot! (36 years of "accumulation" - aka "clutter" here). If the phone rings, no need to shut off the vacuum; it's no louder than a desk fan and I can easily talk on the phone or listen to the news on TV. My 2000 sq' cape home has mostly medium height carpeting (a combination of cut pile/berber), even in the kitchen and dining areas (breakfast area and formal dining room). It also has tile (hallways, bathrooms), hardwood (two of three bedrooms) and brick (family room) with a large area rug. Eufy tackles it all! It's little "corner" brushed do scatter the birdseed on the bricks, but it seems to manage to pick it all up eventually as it makes several passes in every area when on "auto". The amount of pet hair (and my hair!) it picks up is astounding, as is the amount of fine dust it captures. (I have allergies and this is a blessing!!) Yes, I do clean the brush roller and the dust bin frequently (usually with every "full time" vacuuming; this vacuum will last at least an hour unless I put it on the half hour "single room" cycle). The dust bin empties easily into the trash without dust flying all over the place; with the included brush and a couple of strokes, I gently brush off the filter and haven't yet replaced any. It takes a couple of minutes to slice through the hair wound around the brush roller and pick it off using the included "comb" and my fingers. (Ok -- don't like the idea? When was the last time you cleaned the brushes on your big vacuum's powerhead to ensure its efficiency??) So easy to do this with a little vac that you can set on the kitchen counter. (Turn off the power switch on the bottom first.) Three minutes to clean it up, turn back on, set near the base and send it "home", wipe off the kitchen counter and you're done. No need to struggle to get the canister vac, it's heavy power head and wand and hose back into a closet somewhere! Need it upstairs? Carry it up under one arm (don't forget the remote). It's never fallen down the stairs. Because I'm retired and can be home, I haven't yet used the wifi function, other than to set it up (easy). Because Eufy is so quiet and convenient, I vacuum the most used areas much more often than I would with my heavy conventional vacuums. There is probably no doubt that the suction on the canister or upright is stronger, but because I use Eufy so often (up to several times a week in high traffic areas), my husband is commenting that the rugs look cleaner. No time for shoes to grind leaves and dirt into the carpeting! (And no, my family does NOT remove shoes; and the two dogs and a long-haired cat are in and out on our large yard frequently.) The magnetic strips that come with this unit can be helpful when I have last-minute company coming for dinner so I let Eufy loose while I'm cooking and want it in that area but not under my feet. Otherwise, I simply close doors to keep it where I want it. I've learned how to position chairs around the dining tables (two tables with a total of 10 chairs) so Eufy can scoot around legs and under the rungs, doing a great job of cleaning under everything. It only got stuck once (hung up on a wire dog crate handle), so I've adjusted that. And it easily finds its way back to the base if I guide it back to the right end of the house (using the remote) when I'm done in the more distant regions. I have now "loaned" the 11 S to another family member who has little time for house-cleaning and can use Eufy's help! (Her dogs are 70 pounds!) I purchased the 30C. The extra suction makes bird-seed pickup faster (lol). Both units do a great job! I would recommend either! I like the digital display on the 11S remote so you know what mode you're currently using. And now the dogs ignore it, as you can see where our poodle-mix yawns as Eufy vacuums around her dog bed.
L**A
Pretty Neat-O!!
11S Max Review First and foremost, when you're reading these reviews you will want pay attention to which vacuum they bought so that you know the reviews are about the one you're interested in. There are 3 or 4 different vacuums being reviewed on this same thread. Update 6\6\25: I noticed today why it tells you you should have six feet open space directly in front of the charging port: when the vacuum is returning home, she will go so many feet out away from the port so that she can turn around and line up to get on the charging nodes. In reality, I don't think she needs more than 4 ft... But there may be issues with her being able to turn around if there's anything blocking her. 6 ft is a lot of space, so you might be able to get away with 4 to 5, depending on your setup. Otherwise, you would have to use the remote to manually return her to the station, or pick her up and put her on the charger yourself. Not having the space is not a deal-breaker, it just means you will less of the "auto" features. Today I did let her run until her battery got low and she maneuvered herself back to the charger without any assistance. I also want to say she is doing a pretty job at cleaning. I'm used to having to sweep and then mop the floors... But after letting her run through the whole apartment for 2 days, when I'm up today it was such a nice smooth process. I didn't get a bunch of debris and hair and other things clogged in the mop (which we all know can cause problems like scratching on your floors). This little vacuum is a blessing! If I'm not mistaken I believe her paperwork said that she uses about 40 watts of energy... Like a light bulb... when charging. I would think that that means that her energy usage, while charging, is equivalent to leaving a lamp on. Original Review: I literally just got this vacuum this morning and only did a test run for about 20 minutes. A big reason why I didn't let it go all over the apartment is because I'm still in the process of moving and I have packaging everywhere on the floors, creating too many obstacles. With that being said, so far so good. I just let her run around in "Auto Mode" and she worked great. Yes, my robot vacuum is a "she." I named her Suki, as she "Suki a lot of dirt." Plus Suki is a name for "loved one," and I love her already!! I swore up and down I was never going to be one of those people who have one of these... and here we are. And I probably never would have if I had not stayed with my sister and her husband for several months when I first moved to a new State. They have one and I really noticed how much a difference it makes and keeping up with pet hair and everything else. What seemed like really haphazard navigation ended up being a lot more mapped out than it first appeared. While it look like she was just going in random directions with no uniform, I did start to notice that she was not going over the exact same path upon return. So, somehow, it's working to where I can tell the machine is covering everywhere. It definitely appears to be mapping while it's in use, but I know it does not store mapping. That's a big part of the need for Wi-Fi with other robot vacuums. I did notice that a couple people were complaining in the reviews about her constantly vacuuming just the edges by the wall... This is probably because they didn't realize that she was in that mode. Because you can literally make it so that she focuses only on the borders. There's quite a few nifty features that you can program the vacuum to do... And it even has a scheduling option so that you can schedule the vacuum to go off at whatever time you want (as well as a way to cancel the schedules if things change). Overall, pretty nifty. It does what I need it to do, and that's all that matters to me. I don't need a bunch of fancy features. My apartment is just under 800 square feet; therefore, I don't need it to do special mapping to try to remember where it left off after a charge. It's pretty much going to get the whole place on one charge. One MAJOR reason why I selected this, (outside of the lower cost) is because it does NOT require an app or Wi-Fi connection (in fact you absolutely cannot connect this particular vacuum to an app or Wi-Fi, so if that is what you're looking for this is not the vacuum for you). Sure, with an app you can do things like trigger her to start running before you even get home from work... But, quite honestly, that doesn't even matter to me. Because, if I learned anything from watching my sister and her husband's pricier, self emptying robot vacuum? It's that these things are constantly getting themselves into trouble and you need to be there to rescue them, anyway (which is a total drain on their battery if you aren't there to save them). So, there's no reason why I would need the robot vacuum to run while I'm not home. On a side note... I found it quite hilarious that the instructions say that you should not place her near the stairs or a cliff. And I was scratching my head wondering how many people with fortresses were buying these things. 😂😂😂 And speaking of running... Very quiet. I would have to say that my stand up floor fan is way louder than this thing. The AC unit is louder than this thing. I would assume that some of that has to do with the fact that the suction is not superior in this thing, as it's only at 2000 (really pricey robot vacuums are around 4,000). However, I have laminate floors (fake wood flooring in a linoleum-type flooring) and the throw rug in my living room is one of those very low profile new kind that are washable, which is comparable to a thick blanket. Speaking of the area rug... This thing had no problem going up and over and onto it regardless what angle she approached the rug. Sometimes she came onto the carpet straight on and other times she came up on to the carpet at an angle. And she didn't even blink an eye! As stated before, I only took her for a test run and she picked up so much "tuck" in that short timeframe. I was thrilled that she even got all the little itty bitty popcorn pieces from all the styrofoam my furniture and other items were delivered in. It's like no matter how careful you are taking things out of the boxes those little tiny popcorn pieces get everywhere and they are so impossible to sweep up. Keep in mind I had, just the night before, swept and mopped most of the area that she ran over today in her test run and there was still that much stuff in her canister The canister is very easy to remove. You don't have to flip her upside down or anything. You just push down on the little release button with your thumb and pop it out. That is also where you will find a filter that you can clean out. Read the manual that comes with it throughout. It's very helpful on how to keep her clean or else she won't work properly. I love the remote. She got stuck trying to go over packaging from my couches that was on the floor. When she didn't get the clue that she needed to back up and try something else, I just held down the down button for backwards and she totally backed up like a remote control car. I just pushed the right arrow button and she turned in that direction and I let it go and she took off. That was so awesome! When I felt that I had seen enough I decided to go ahead and use the remote to return her back to her charging station. She immediately responded (didn't seem to want to respond to the remote commands when she was in another room, though). Once you push the button to send her home to charge, she will start moving slower. I think this is just the devices way of being very accurate in homing in on her docking station so that she can properly align for a proper charge. And speaking of our proper charge when I first unpackaged her I had to put her on the charger to charge her fully as it is recommended in the instructions before use. And I noticed at some point the orange light wasn't flashing which is what tells you she's charging. So I just hit the auto button as if I was going to send her out to suck up my dirt... And after she got a couple feet away from the dock I just hit the return button on the remote so that she could get on the dock properly. Work like a charm... didn't have any issues with the charging stopping at that point. So I really can't comment on longevity for the battery or parts. But I will say it would be wise to purchase spare brushes and filters for down the road just so that you have them when you need them. Because these things do wear down with use. The more you use it the quicker it's going to wear down. Just a heads up. But these are not a "one-time purchase and forget about it," just like most bagless vacuums require maintenance and upkeep. There was some damage to the box that it came in.... Not sure if it matters or not. If anything changes I will try to remember to come back and update this review. I did purchase an extra 2-year warranty just to be on the safe side.
M**.
Great vacuum for 3 cats!
I wanted to give it a few months of the vacuum to do its work before writing a review. We have 3 cats and we previously had a Shark robotic vacuum that we had since about 2020(ish). Loved that thing but it came to a horrid end after one of my cats got locked out from his litter box. I came home (after a 12 hour shift) to feces and urine smeared EVERYWHERE. After I viciously cleaned my house with bleach while angrily crying until my nostril hairs were burnt away, I went on the search for a new vacuum cleaner since this one could not be cleaned properly (it got into every known crevice and destroyed the motherboard 🫣) and I came across this vacuum. After a long debate with Chat GPT on which one would fit our household, we decided it was time to go from a regular robot vacuum to a vacuum/mop robot. We received it fairly quick and the set up process was pretty easy. I absolutely LOVE that the buttons have a child lock mode since one of our cats likes to sit on it and press buttons (he would sit on and turn on the shark one just to ride around on it so you can imagine he is disappointed that he no longer has free rides whenever he wants). I also love the different functions the app has so if I want it to mainly vacuum and only mop every once in a while, or do both vacuum and mop daily, or have the AI do its thing, I am covered and can change the schedule pretty easily. It also has different suction speeds and how much water gets dispensed for mopping (such as light mopping or heavy duty mopping). We have a 2400 sq ft 2 story house and this lives downstairs, I haven’t had issues with its battery depleting too quickly which is nice. It does have a camera (and surprisingly a flash light when it goes in dark places!) in the front so it can avoid things without ramming itself into said items causing mass mayhem for me later. It’s fairly quiet compared to the Shark vacuum BUT it gets real loud when emptying itself out temporarily. I had no idea these have little vacuum bags (the shark one had a dust bin you just emptied out) so we went on the website and saw that these little tiny bags are pricy. Did a quick search (and help from chat gpt) and found some for cheaper in a different brand. As for the mop solution we just use Odoban no rinse floor cleaner since it works with robotic mops and it’s a fraction of the cost of what their website has. It says use 5 oz when filling up the tank but I just do a couple of long splashes. TLDR: works great for a household of 2 adults, one preteen, and 3 cats (one hairless, one regular shedding, one massive shedding) Use off brand vacuum bags and odoban no rinse floor cleaner for cheaper upkeep. Only reason why it’s missing a star is because of the price of the bags and solution. It came with a bag but didn’t come with solution which I wasn’t aware of prior to purchasing. Other than that, works really well and keeps my floors nice and clean!!
T**T
Great little vacuum and fantastic customer service
We purchased this vacuum, Eufy x10 Pro Omni, for a house gift to ourselves for Christmas. We ordered it on Cyber Monday and didn't receive it until December 24th. No problem, thankfully we had a friend that remained in town and was able to go to our house on Christmas eve and place it in our garage. I started using the vacuum on Friday the 27th, 9 days ago and I have been running it through all the functions and everything I can to see if it has any issues or if it doesn't meet my expectations so I can return it if there are any issues. Before trying to use the vacuum, I watched all the videos and read as much material as I could on setting it up and mapping the home. After feeling comfortable about setting it up I started to set it up to map the house, following instructions in the manual I downloaded. Everything went pretty well and it seem to map out the rooms very well. I noticed if you have curtains that hang to the floor this will cause the vacuum to drive around the curtains and not get close to the wall. Also if you have a bed skirt around the bed it will not go through it to get under the bed. This prevents the vacuum from going under the bed to clean. Before we clean the rooms we pull this up and tuck it in so it will clean under the bed and I roll the curtains up so it will get closer to the wall. I have tried every command and different levels to vacuum different rooms, vacuum and mop bathrooms and the kitchen. The vacuum works very well and I like how it will self-empty at the time intervals I have set it at. For tile it mops and cleans very well with no streaks. Our hardwood floor it cleans it very well however, it leaves swirling marks as well as tire pattern marks from the wheels. I have tried different water levels and trying to clean twice. I do like that the vacuum washes the mops and then dry's the mop heads, so they don't begin to smell. Great feature. When it self-cleans, after vacuuming, it is pretty loud. I think this is because it needs a great deal of suction to clean out the vacuum and deposit it in the bag. This is not an issue if the base is in a different room away from locations you use to relax or watch TV. Even then, it's no problem because it only lasts a few seconds and you can run it when you're not home. I have tried every scenario this vacuum has to offer and it has worked very well and I have been pleased up until last night. Day 8 of testing. For some reason the task of cleaning or emptying the tray for dirty water does not work anymore. I looked up how to troubleshoot this problem and have done everything, several times, that was in two or three troubleshooting guides, video and written. I cleaned everything even though nothing was dirty, since we have only had this vacuum for 8 days, before this issue. See the picture of the water in the tray and how clean it is. Not a dirt or dirty tray issue. I have checked rubber seals, blown soft air through the lines with no issues of blockage. Filters are all clean and brand new. I've been working on this issue for three hours now trying everything and chatting with Eufy, sending Eufy an email explaining the issue with uploaded videos showing all the parts and me going through the steps they requested to fix the problem. I can't call them because they are not open until Monday and as usual, nothing goes wrong until the weekend. At this point I am at a standstill until I can troubleshoot the problem with an actual person. I will update this review once I go through this process and will explain the solution. If, there is one other than replacing the unit. More to come on this. Up until this issue started this vacuum has worked exceptionally well. I highly recommend if you purchase this vacuum to take the time to run it through every scenario, as I have, to make sure it has no bugs and/or that it meets your expectations. At this point I would recommend it to a buyer with caution. This is a very sophisticated piece of equipment that, in my opinion, has a lot of things that could go wrong. Things that even the best handyman won't be able to fix. This day and age, appliances with electronics and all the bells and whistles fail quite regularly and require expensive circuit boards and electronics to repair them. Not to mention the cost for the repair person to do it if you are unable. I recommend purchasing the extended warranty. If not, run this thing every which way to Sunday before the 30-day return expires and then hope nothing fails, especially on a weekend, after the warranty has expired. More to come on this. Update. Eufy emailed me a return label and instructions to send back the base not the rob vac. I had saved the original box therefore, sending it back was not a problem. It took over a week to get a replacement base. I contacted Eufy per my concerns of this elapsed time were I was not able to continue testing the vacuum and its features within the 31 day timeframe for a full refund. They assured me they would extend this date by two weeks. I received the new base shortly after a week. When I returned the base I sent in the cord to the unit and left the vacuum bag installed. When I received the new base it was missing the cord and did not have a vacuum bag. I contacted Eufy and they assured me a cord and a pack of vacuum bags would be shipped. It’s been now almost one more week and I have yet to receive the shipment. For two weeks I haven’t been able to use the vacuum. Eufy did issue me a number to receive two wash pads for free. I had to go to a site through a link emailed to me and enter the code. Problem is, the code covered $10.00 of $12.00 cost do I had to pay $2.00. I contacted Eufy and they said they would reimburse me the $2.00 however, I would have to wait until I receive the pads and then I would need to contact them at such time. Now I’m waiting for the cord, vacuum bags and wash pads. Sorry this review has turned into a novel. I just want to put everything out there to help others to decide on a purchase. As for the vacuum and what I have experienced, while I was able to use it, I am very pleased with the results. Received the new base and everything has worked exceptionally well. Whenever I send the support or customer service an email or a question they always respond immediately with an answer. This unit I would recommend to anybody who has animals. I’ve not had a problem with dog hair tangling in the brush. If someone in the family has long hair that will get tangled in the brush. Great little mid price vacuum fantastic customer service.
G**N
Cleans so you don't have to... QUIETLY
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug. So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service. Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted. I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below). It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing. The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups. The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that. Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor. *Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them. *Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
R**5
Great product and superb customer service
Wonderful product with excellent customer service. I was skeptical about the whole robot vacuum but after 6 years of owning this model I have come around. My unit still works great. I have had to replace wear items over the years; brushes etc, two batteries and finally the tire treads. However, it has performed well and I still use it in my lanai to keep dust and debris free. Anker, Eufy’s parent company, is wonderful as I did have some issues in the first year of ownership, the responded immediately and replaced unit. I cannot comment on any other robot brand but I am a customer for life with the Eufy brand. I just purchased a Eufy C 20 mop and vac and it too is amazing! If you’re considering any robot vacuum know that Eufy is a great product and company offers exceptional service. Worth every penny.
J**E
The Best Cat Toy That Cleans Even Complex Home Layouts
I always thought these robot vacs were kind of a silly gimmick, too expensive for not enough gain. After a couple friends raved about their robovac's, I made excuses like "My home layout is too complex!" and "I'll need three of them to vacuum my home!" But, the robot wars have made them cheaper and better, so I decided to finally give in on a good deal with this new model from a well trusted brand. I wasn't willing to pay for units with home mapping features and no-go zones, but with this unit, I don't feel I even need it. Turns out, I am absolutely thrilled with the performance and price point of these Eufy's. There is little doubt this unit is just slightly smarter than a bag of hammers. Thank goodness I can make it do it's work at 4AM when I don't care how many times it goes over the same spot or misses something that is just "right over there you stupid bleeping robot!" But, day after day, this hunk of electronic sensors strapped to a vacuum comes home with a bin full of stuff. I'm at the point where I don't even know where it gets the stuff and I'm seriously questioning my ability to clean my house. And also somewhat ashamed of the filth that I've lived with and didn't even know about. It goes places it probably shouldn't and if you have any degree of OCD, it will hurt your brain to watch it. It goes under furniture and shelving where it barely manages to escape, plays ping pong with table/chair legs for a bit and it has an inexplicable infatuation with the clear storage totes under my guest bed. It'll really like one area/room for awhile, but then will go elsewhere, only to be back 2 minutes later...and you're like, "Well, that was the *least* efficient way to do that. Whatever, a goldfish is smarter than you." Whenever I'm in the kitchen doing something, it has the whole lower floor it could be cleaning, but it will insist several times on cleaning the spot right under my feet. It loves to chase my cats and in turn, my cats will engage it in a battle of home domination, swatting it and trying to eat the spinny brushes while it charges. One cat will lay on the lower step and lazily swat at it as it goes by. Just when you think there might be the slightest sense of intelligence and you're having this "It's alive!" moment, it reminds you how dumb it is by gently ramming itself into a piece of furniture. I don't know how it does it, but despite looking like it couldn't find it's way out of a paper bag, it somehow manages to find home base for charging most of the time. But, it gets around, even in an ever changing layout. It deals with my wood floors, several area rugs and a section of medium pile carpet without much incident. It hasn't once tried to go over a stair in my home. It gets probably a good 70%+ of a complex, 1,000 square foot U-shaped layout of my main floor, with plenty of furniture making navigation much worse. But, it does that 70%+ every day and I don't even have to think about it. Based on the sheer amount of cat hair and dust this thing picks up daily, I'd say the suction and pickup mechanisms are pretty good. I can't tell you if they're better than older Eufy or other branded units, but the spec's say so. I was worried about how much of my lifestyle I'd have to change to adapt to this thing. Turns out, very little. I can still leave stuff around if I want and it won't try to eat everything in its path. It does occasionally try to commit robot death on various cat toys the kitties leave about, but that's maybe one 1 out of 10 times it needs saving. I have a rug in my kitchen that it loves to push into a pile, but that's only a minor annoyance and doesn't cause it harm. I have to be careful not to leaving charging cords and such about. Once every couple weeks it won't find it's way all the way home, but it's usually pretty darn close to the charging station by the time it dies. I thought it might become inconvenient to "save" the unit from it's self-inflicted stupidity, but the value it provides exceeds the inconvenience. I can see why people like these things. And there's a good chance I may buy the three I need, maybe this one or maybe others. But, for now I'm pretty happy with this one. It's a 5 out of 5 cat toy and a pretty useful home appliance that will save you time and improve your home's upkeep. I'll update this review with any significant changing opinions, but for now this "dumb, smart thing" gets 5 stars. Update: About 4 months after running this thing daily, one of the side brush motors started to malfunction. Normally, a product malfunctioning that soon would irk me to reducing my review stars immediately, but I sucked it up and contacted support. I requested, specifically, to do a self repair of the brush motor right out of the gate. They didn't request for me to send it in for repair, demand an expensive cross shipped replacement or question my self-assessment to repair equipment that I owned. They just told me they have the part in stock, requested I send them a video of the problem, asked for the address and put the brush motor in the mail. They then confirmed that if this didn't make it work right, they would still support me until it did. They worked with me exactly how I wanted them to, stood behind their product 100% and for that, not even a single star will be reduced from my original review. Update 2: I knocked two stars from my review. Not because of the unit, which is still great, but because of the replacement air filters. They are $11 for TWO of them! That's nearly 3 times the price of the previous filters, or about a $65 annual operating cost when changing them out once a month. IMO, that's simply too expensive for a vacuum and even my high end upright isn't nearly that expensive to operate using *HEPA grade* vacuum bags. Not just that, they are incredibly terrible for the environment by requiring you to buy the substantial plastic filter housing every time. Had I known this at the time of my purchase, I would have selected a different unit - probably the initial version of the 11S. Final Update: I've decided to just let this thing die a slow and painful death. Both of my side brush motors went out, as did the one that I replaced. It's still marginally effective without them, but definitely not as good as having them. Eufy's support reached out to me several times, which was great, but I have better things to do than rip this thing apart every few months to fix plastic parts that will fail again in 3 months. I expect more from something I'm paying $200+ for, definitely not three of the same exact failures within a year. Oh, and there's much cheaper 3rd party filters available for this guy now.
J**L
EDIT: When it doesn't get stuck or lost it works well; I'm especially impressed by customer service
UPDATE: I previously posted a review complaining about the difficulty I was having with my Eufy getting stuck or lost due to its lack of a mapping feature. Even though it was a 3-star review (not bad, not great), the company nevertheless reached out quickly and offered some great solutions to make me happy. I've therefore raised this a star for the STELLAR customer service. I can't bring myself to give this a 5-star review, because I'd hate for anyone looking at my review to think the vacuum itself is not without its caveats. This time I'll be specific though, so you know the challenges and the positives I've experienced with the vacuum: With no mapping feature, the vacuum never learns about tricky spots where it is prone to get stuck. So it gets stuck in those spots fairly often ... like at least 2-3 times a week. Examples are: under the refrigerator (it sometimes wedges itself under the door and then can't muster the power to pull back out), in my closet (it sometimes pushes shoes around until it traps itself, which is admittedly kind of funny), under my bed or dresser where there are things stored, or behind doors that it ends up closing, trapping itself in whatever room it's in. Also, at least for the one I've had, the homing feature (or whatever you'd call it) lacks sufficient range to "go home" to the dock consistently. I've sometimes found it dead in the middle of a room that has an open path back to the dock, presumably because it could not sense where it was supposed to go. I also notice that when it's running low on juice, the vacuuming stops and it starts traveling around kind of aimlessly, presumably trying to pick up the signal of the dock. At least in those instances, it's usually not hard to find when it dies, and just carry it back to the dock. Most of the time it manages to get home (assuming it's not stuck), but this is something I'd suggest Eufy could improve unless mine is just defective in this regard. Beyond those specific navigation challenges, I've been happy with it—especially in terms of price-to-value. It cleans quite well along walls, covers quite a bit of my house in a single charge, is easy to empty and is pretty quiet. In fact, since I'm a bit hard of hearing, when it's one room away I sometimes finding myself looking for it to see if it's stopped running because it got lost and died, ha! But it'll just be shuttling around doing its thing quietly.
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2 weeks ago
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