How do you turn on the heating element if the remote is lost?

Has buttons on face of unit lower left side

How do we order the wood?

The Driftwood Log Set for this unit can be found on our website Electricfireplacesdirect.com

can i put flush in wall?

Yes, as long as the wall is framed for that to allow for securing it flush mount. Look at the napoleon website for the model you like and look at the installation instructions manual. It is clear what you need to do so.

Desertcart Logo

Deliver to Malaysia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🔥 Elevate your space with warmth and style — the fireplace that’s as smart as your lifestyle.

PLUG PLAY WARMTH - Instantly heat up to 400 sq. ft. with a simple 120v outlet connection.
MOOD SETTING AMBIANCE - Choose from 3 flame colors and 6 ember bed hues to tailor your vibe perfectly.
MINIMALIST MODERN ELEGANCE - Nearly frameless black finish that elevates your décor without distraction.
HARDWIRED HEATING POWERHOUSE - Boost your comfort with 9,000 BTU output for spaces up to 800 sq. ft.
REMOTE CONTROLLED RELAXATION - Full-feature remote lets you adjust settings without leaving your cozy spot.

The Napoleon Alluravision 42 is a 42-inch deep wall-hanging electric fireplace featuring up to 9,000 BTU heating power when hardwired, a sleek nearly frameless design, customizable flame colors and ember bed lighting, and convenient remote control. It effortlessly warms rooms up to 800 sq. ft. while delivering a modern, luxurious ambiance.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.