the supplier has asked me to email them but failed to give an email address, so my fluff covered washing continues

Has he tried cleaning the machine filter? After every use you should take the filter out, rinse under clear water, wipe dry and replace it to its place. (The filter is a small rectangular little box inside the machine, it’s blue in colour) , if you press the two sides of the blue little box and gently lift it out then clean it as explained above. To re place the little box back in the washer, gently insert the bottom of the little box in place, you should hear a Click, make sure little blue box is closed (I am sure this gadget is a Fluff Catcher. I have had no problems with fluff. (It’s easier to replace the box if you insert the bottom part at an angle and gently push the box into place). I hope this helps your customer

Does it heat the water? If so what temperature range is available?

No, it’s doesn’t heat the water. You can add warm water up to 50°c yourself

Which adaptor do I need to fit a small tap in a caravan? There doesn't appear to be a way to screw anything on to the tap

If you can't use a sink adaptor you can fill the tube manually... Just select the water level on the machine and put the water in with a bowl... No hotter than 60 degree.... When the water level is right the machine is start to work.... Btw I think if you need adaptor is 2cm diameter... But it's depends on your tap.... Check out and measure the tap before you order And the machine is NOT heating the water anyway...

Does this washing machine need a plumbing connection? I want to use it in my student dormitory. Can I just plug it in and fill myself with water？

You can manually fill it using a jug or a bucket or whatever. It will switch on its inlet pump and it'll remain on until you've filled it to operational level, then the wash will start. Sometimes it'll stop again and you need to top it up. BUT you still need to have the outlet pipe running into a sink or a bath or some other place that will take the used water away. It pumps out quite fast so a small sink won't handle it. The standard wash cycle involves filling the machine with water three times, and it'll take you a while to do it manually because it needs quite a lot of water each time.

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🌀 Compact power, big clean—wash smarter, live better!

SPACE SAVVY POWERHOUSE - Compact design fits effortlessly in apartments or dorms while handling up to 3.5kg per load—big enough for your busiest weeks.
SMART BUILT IN DRAIN PUMP - Integrated aluminum drain pump and hoses make water management seamless—no plumbing hassles, just plug and play.
TAILORED WASH FOR EVERY FABRIC - Six specialized programs and three water settings ensure your delicates, denim, and bedding get the perfect clean.
ZERO INSTALLATION INSTANT USE - No setup headaches—unbox, plug in, and start washing. Plus, responsive 24-hour customer support keeps you covered.
EFFORTLESS FULLY AUTOMATIC CONTROL - Set it and forget it—customize wash cycles and water levels with a sleek LED panel for ultimate convenience.

The COSTWAY 2 in 1 Portable Washing Machine combines a fully automatic system with six wash programs and three water levels, delivering efficient cleaning for up to 3.5kg of laundry. Its compact aluminum design fits perfectly in small living spaces like apartments and dorms, featuring a built-in drain pump for easy water management and requiring no installation. Energy Class E rated, it balances performance with eco-conscious operation.

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Item weight	18 Kilograms
Included components	1 x Instruction, 1 x Washing Machine
Finish type	Aluminum
Depth With Door Open Maximum	75 Centimetres
Laundry Appliance Drum Material	Plastic
Operation mode	Fully Automatic
Model	16722PE
Product Dimensions	43 x 43 x 75 cm; 18 kg
Capacity per washing program	3.5 Kilograms
Capacity per drying program	3.5 Kilograms
Installation Type	portable
Part Number	16722PE
Special Features	Portable
Number of Standard Cycles	6
Material Type	Aluminum
Batteries Required?	No
Item Weight	18 kg

COSTWAY 2 in 1 Portable Washing Machine - 6/10 Programs, Adjustable Water Level, Fully Automatic Compact Washer Spin Dryer with Drain Pump for Apartment Dorm (3.5kg Load, 6 Program, 3 Water Level) [Energy Class E]

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