WithingsSmart Scales for Body Weight, FSA or HSA Eligible, Body Analysis, Fat Content, Muscle Mass, Bone Density, Visceral Fat, Bathroom Scale, BMI Scales Digital Weight and Body Fat, Bluetooth, WiFi

This is going to be long. I bought this scale for part of my 65 pound weight loss journey. I found that the ECG reported “inconclusive” like 90% of the times. It also showed my heart rate consistently 100-140. I was certain the scale was defective, because my pulse oximeters all reported my heart rate in the 60’s and 70’s just before using the scale.I was wrong. The scale was/is accurate. Digging deeper, I found that the FDA has authorized ECG algorithms only for pulse rates below 100. Higher (tachycardia), the waveforms are to close together to be analyzed correctly. Trying to document to Withings tech support what I thought was an error by the scale reading my heart rate, I discovered that when I stood up, my heart rate rapidly jumps to over 100. You have to stand up to use a scale. The times I successfully got an ECG result were all the times my pulse was lower than 100.The Withings Body Scan scale helped me identify that I might have POTS. And my high pulse was the problem - NOT a defect in the scale. My Kardia Mobile 6L always provided a 6-lead EKG result, but I was sitting on my bed. It would never have uncovered this issue.Ling in Colorado, it is usually very low humidity. Occasionally, I would get a Body Composition error. If I moisten my feet, or apply a light lotion, then it reads without any errors.

I've been a Withing customer for as long as long as they've been around and owned multiple of their products. I purchased the in Oct 2023 and for about three months it worked really well. However, after some time it started regularly failing to read my heart rate, which also disables other features like vascular age. I first contacted Withing support in May 2024 and provided them with all of the information they asked for in the support request, along with everything else I could think of that was relevant. The support response was very disappointing. They walked me through a multi-step, multi-week process where they asked me repeatedly to do the trouble shooting steps documented on their web site that I told them up front I had already done. In June I was traveling for about two weeks, and they automatically closed the issue without telling me.After returning from vacation, I was really frustrated to see the issue closed when I tried to reply to their latest pointless request, so I let things go for a few weeks, hoping things would get better, but they didn't. I tried to reopen the request, but there was no way to do that, but instead you have to open a new request with a link to the old support request. Weird, but that's fine. However, once I did that, the issue was automatically closed in minutes. I thought I must have done something wrong and tried twice more with the same result. I looked for a way to open an entirely new support request and the only options it showed on the page was to do live chat or visit the support forums. I decided against the support forums since there are very few posts there and almost no actual support from Withings.I ended up opening up a chat request. I provided them with the previous support request and gave them a short summary of my problem. The support person completely ignored my previous support request and wanted to start all over on the process. I insisted they read the support request, and they then skipped a few steps through their script. Talking to them about this dragged on for almost 40 minutes, with the person insisting I redo steps I've already done and refusing to help me unless I did. Ultimately, I gave up and told them I was not interested in proceeding since I had wasted so much of my time with them.This entire process was unpleasant and felt as if Withings was actively trying to make it difficult in order to avoid providing warranty support. I told them as much, and they offered to refer my request to a senior support person. I told them that sounded great, and then they insisted I had to redo steps over again in order to proceed with that.Other scales on the market have 80% of the features of the Body Comp for 1/3 of the price. I ended up with a Eufy scale which seems great. The entire time I had the Withings scale I regularly had problems with the scale regularly not updating my weight etc in the app for days at a time. The Eufy scale reads my heart rate every time and syncs the health data to my phone instantly.At this point I'm done doing business with Withings. I expected a premium product when buying this scale and with that premium support. Instead, I got something that didn't deliver on the features that were promised and a company that appears to be intentionally hard to work with.I rarely write Amazon reviews, but I hope this can help someone else avoid the problems I had with this one.

Believe the other five star reviews.All I have to add is that it is pointless to have this scale if all one cares about is why clothes aren't fitting like they used to. Do not get this if you are the type who gets a new gym membership on January 2 and a month later you forgot where the gym is.What the scale is good for, or at least how I rationalized the purchase, is it that it complements a geek's approach to health and fitness. That is, we all know that improving one's health is fairly simple: eat better, get more sleep, drop the carbs, add ninety minutes or more of vigorous activity a week and stay out of the taverns. You don't need this scale or even any scale if all that is of interest is generally better health and clothes fit.Now for those who enjoy body hacking or What Ifs? This scale is awesome. Lets say that you adopt a regime of regular fasting and daily walks. This will burn fat and likely trash your muscles and that result will be reflected in the body composition readings. Dropping carbs? H2O numbers change. Overworking your exercise, your heart patterns will change (though for Reasons, you only get afib notifications but the ECG/EKG graphs are telling if you know how to read them and good at discerning artifacts)Want to know how that fad exercise/diet is working out for you? Now you have personal anecdata to support or refute whatever claims were made. Just took up running, swimming or boxing? See how these new activities integrate with your body shaping. Are the numbers valid? Who knows and how would a consumer know unless they had access to medical grade and certified analogs. I don't think it matters unless your numbers somehow work themselves into conversations, but trends, which this scale and app can provide will give fairly decent feedback to whatever diet/exercise plan you are following.The downside, and it is fairly understandable why, is that this scale does not play well with the Garmin Universe. Garmin has the best tracking watch - the Fenix line, this is indisputable. What Garmin doesn't have is the best peripherals. I was seriously considering upgrading from an ancient Withings smart scale to the Garmin offering because of the integration, but I wanted more toyz and having more dollars than sense opted for this prosumer scale. Thankfully MyFitnessPal is the intermediary between these two health and fitness gadget Goliaths.Because of the robust data collection that Withings is doing, and the plethora of data scientists itching to leverage AI or something to generate marketable data, I can't help but think that broader acceptance of this device would lead to things that Garmin has been doing with their data partners and that is to invent scoring mechanism based on some combination of metrics collected from this scale and integrations from other peripherals (BP and Oxy sensors) along with dietary habits from collaborations with various diet tracking apps.I look forward to what Withings comes up with in the future and I can only encourage them to work with their market competitors and intermediaries so that they can make some Withings brand Health numbers so that metrics based body hackers can game. We are odd ducks, but quite frankly its us who buy these wildly unnecessary devices.